GBS Service Delivery Manager

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: 

Reporting to the Senior Manager, the GBS Service Delivery Manager is responsible for leading people and processes related to U.S. Collections.   This role will take day to day direction from the ASC-OBL Manager.  This role will be expected to optimize processes and technology that is focused on maximizing cash flow, mitigating risk and reducing bad debt exposure while focusing on customer retention.   Additionally, a critical component of this role requires building partnerships with key stakeholders, fostering customer relationships and enabling improvements to the end to end Customer to Cash experience.

Your responsibilities will include:

• Lead a team of Credit & Collection Analysts
• Develop and monitor KPI’s for the Collection team.
• Recruit, retain, lead and develop staff.
• Provide individual coaching to team members.
• Support escalations and work directly as needed with customers to resolve collection matters.
• Manage a portfolio to be collected on initially which will be transitioned to the team
• Review systems and processes being used within the organization; optimize systems to drive efficiency and effectiveness.  Make recommendations where systems and processes can be enhanced.
• Maintain a robust controls framework and performance and adherence to collection policies & procedures.
• Collaborate with Management team to set the strategic direction for the organization and execute programs that align to the strategy.
• Anticipate, produce, deliver, and communicate actionable information; engage actively in discussions and/or escalations of specific account situations.
• Establish and maintain collaborative relationships with executive Sales and cross-functional leadership (ie. Division and Corporate Finance, Contracts/Pricing, Treasury, Customer Care)
• Establish and maintain constructive relationships with external customer executives
• Monitor team utilization of the GetPaid software tool to define collection strategies and provide individual coaching in both quantitative and qualitative performance.
• Support external partnerships relating to collection matters i.e. financing, 3rd party collections, and bankruptcy.
• Drive automation opportunities that can drive efficiency for the team.

Required Qualifications

• Bachelor’s degree with emphasis in accounting, business or finance
• 5-10 years’ experience in  Customer to Cash or similar role. 
• Experience driving Collections with automation tools such as GetPaid, Cforia or HighRadius
• Experience using SAP (ECC or S4 Preferred)

Preferred Qualifications

• 5+ years of relevant working experience with Health Systems and medical device.
• Problem-solving skills:  Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
• Strong leadership skills and ability to motivate diverse teams
• Strong financial acumen to develop business cases that support new or improved service proposals
• Understanding of the relationship of internal controls and business processes.
• Ability to work independently, capable of handling multiple projects and deadlines simultaneously
• Previous experience in driving improvements and building supporting strategies to implement those improvements.
• Competent in Microsoft Office, advanced Excel skills (v-lookup, pivot table etc.)
• Excellent stakeholder engagement and management
• Strong written and verbal skills enabling effective communication

Requisition ID: 606128

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!