HR Operations Sr, Manager HEREDIA

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview. 

About the role

At Boston Scientific, we believe that growing our business starts with growing our people. With that in mind, we are seeking a Senior Manager, HR Service Delivery to support and enhance HR Service Delivery operations across Latin America (LATAM). This role will oversee HR inquiry & transaction support, process standardization, vendor management, and operational efficiency to ensure that employees, HR partners, and business leaders receive high-quality and efficient HR services across the region. 

This role will collaborate closely with all HR Operations, Centers of Excellence (COEs), HR Business Partners (HRBPs), and business leaders to ensure that HR Service Delivery is aligned with regional business needs, compliance requirements, and a strong employee experience. The Senior Manager will focus on operational execution, continuous improvement, and service optimization while supporting the evolution of HR processes in LATAM. 

Your responsibilities include:

HR Service Delivery & Process Optimization 

- Oversee HR shared services operations across LATAM, ensuring efficient, accurate, and compliant HR inquiry & transaction support. 

- Implement and optimize HR service delivery processes, ensuring consistency across countries while addressing local business needs and regulatory requirements. 

- Support the standardization of HR processes, policies, and systems to drive operational efficiency. 

- Partner with HR technology teams to improve automation and self-service capabilities, reducing manual efforts and enhancing service quality. 

- Monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards to track and improve HR service effectiveness. 

Stakeholder Engagement & Partnership 

- Serve as the primary HR Service Delivery liaison for LATAM, working closely with HRBPs, COEs, and business leaders to ensure service alignment with regional priorities. 

- Gather feedback from stakeholders to identify gaps, pain points, and opportunities for HR service enhancements. 

- Provide data-driven insights and recommendations to regional HR leadership on service performance, workforce trends, and process improvements. 

Vendor & Third-Party Management 

- Manage relationships with third-party HR service providers in LATAM, including HR BPOs, payroll vendors, benefits administrators, and compliance service providers. 

- Oversee contract execution, vendor performance evaluations, and governance processes to ensure high-quality service delivery. 

- Establish and track vendor KPIs, ensuring alignment with business needs, service excellence, and cost-effectiveness. 

Compliance, Governance & Risk Management 

- Ensure HR Service Delivery operations comply with employment laws, labor regulations, and internal policies across LATAM. 

- Support audit and risk management processes, ensuring adherence to local legal requirements and HR governance frameworks. 

- Maintain HR process documentation, business continuity plans, and risk assessments for HR services in the region. 

Continuous Improvement & Regional Adaptation 

- Identify and implement process improvement initiatives to enhance HR efficiency and the employee experience. 

- Partner with HR Operational Excellence teams to apply Lean, Six Sigma, and other process improvement methodologies to optimize HR service delivery in LATAM. 

- Benchmark external best practices and bring innovative ideas into HR Service Delivery operations. 

People Leadership & Capability Building 

- Lead and develop a regional HR Service Delivery team, ensuring strong performance and continuous growth. 

- Foster a culture of collaboration, customer focus, and accountability, empowering team members to excel in HR service execution. 

- Support HR capability-building initiatives, ensuring HR Service Delivery professionals are trained on policies, systems, and compliance requirements. 

Travel Requirement 

- Up to 20% travel within Latin America, as needed, to support HR service delivery operations and engage with stakeholders. 

Required Qualifications:

Bachelor's degree in Human Resources, Business Administration, or a related field. Advanced degree preferred. 

- 7+ years of experience in HR Service Delivery, HR Operations, or Shared Services, preferably within LATAM. 

- Strong understanding of HR service models, case management systems, and HR process optimization. 

- Experience managing HR vendors (BPOs, payroll providers, benefits administrators, etc.) and overseeing vendor performance. 

- Knowledge of HR compliance, labor regulations, and employment laws across LATAM. 

   Please submit your resume in English

Requisition ID: 603703

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.