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Manager I, IT Digital Sales Enablement Heredia

Work mode:  Hybrid
Onsite Location(s): 

Heredia, H, CR

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our compromise.


Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview. 

About the role: 
We are looking for an IT Manager who will be a key leader in our Digital Commerce program, with immediate focus on providing global solutions for our Digital Commerce business capabilities and applications (SAP Commerce Cloud platform). This is a highly visible and strategic role that will support the delivery of this rapidly expanding domain and shape the strategic direction in line with our roadmap.  

This role is responsible for our SAP Commerce Cloud platform strategy, delivery, execution, governance, and operations.  In addition, this role will manage the IT Digital Commerce product team as a people leader, and support vendor relationships, contracting, and budgeting processes.  

An ideal candidate for this role will be someone who enjoys working in an exciting fast-paced environment, is innovative, technically savvy, a strategic thinker, demonstrates an understanding of the business, has excellent interpersonal and problem-solving skills, a proven track record of success, a desire to win, and can collaborate across multiple business divisional and regional partners, product teams, architecture and cross functional teams to meet business needs and deliver value.

Your responsibilities include:

  • Establish and maintain a strategic IT solution vision, technology roadmap, and principles for our Digital Commerce platforms, aligned to business priorities and value goals.
  • Supports delivery of multiple large, complex, cross-functional divisional and global projects, and product releases. Manages tasks, issues, risks, and action items. Ensures the proper use of collaborative, agile processes and removes impediments for the product team.
  • Leads across cross-functional teams to ensure data quality, overall end-to-end process, and positive streamlined user experience. Ensures deliverables meet or exceed service-level expectations for quality, timeliness, performance and budget.
  • Works collaboratively, effectively, and efficiently with stakeholders to ensure alignment and prioritization of goals and resources across multiple stakeholders, project priorities, and organizational initiatives.
  • Requires the ability to change the thinking of, or gain acceptance of, others in sensitive situations.
  • Manages platform demand, prioritization and governance. Maintains a validated systems operations state in accordance with internal Software Validation procedures.
  • Responsible for ongoing support and delivering on future enhancements, monitoring progress and performance, and helping the product team make improvements.
  • Maintains high level of awareness and understanding of existing and emerging Digital Commerce technologies.
  • Responsible for providing regular updates to IT and business executives regarding the strategic vision and execution status.
  • Responsible for staffing and developing high performing product teams comprised of scrum masters, analysts, architects, and developers. Devotes a significant portion of time to managerial, leadership and employee development responsibilities.
  • Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
  • Manages relationships with software vendors, and influences their product roadmap. Manages relationships with software implementation and staffing vendors. Negotiates and executes contracts with vendors.
  • Develops and manages to budgets, schedules and performance standards, and tracking accountability of team to objectives. Develops business cases and funding requests for new investments to support business and IT vision and objectives.

What we're looking for: 

Basic Qualifications

  • Bachelor's degree 
  • 7+ years of experience in IT
  • Proven ability to deliver IT solutions in a regulated environment, with experience leading large-scale initiatives
  • Understanding of the software development lifecycle and methodologies. Experience with Agile / Scrum delivery practices
  • Experience with eCommerce
  • Well organized and capable of managing multiple priorities 
  • Strong people management experience leading global teams
  • Mentors team members in technology, architecture, and delivery of solutions
  • Proven experience developing and maintaining a strong relationship with IT partners, and software vendors
  • Strong written and verbal communication, with the ability to effectively communicate with executive leadership
  • Ability to work in a fast paced, self-directed, action-oriented environment
  • Self-starter with strong, proactive work ethic and fast learner
  • Able to work on a team, in person, and in a collaborative virtual setting
  • Desired English level 80% or above
  • Please submit Resume in English.

Preferred Qualifications

  • Master's degree
  • Experience in life science or other regulated industry
  • Experience within the SAP Commerce Cloud (Hybris), SAP, and SFDC technical ecosystems
  • Experience with eCommerce
  • Understanding of SOX, GDPR and other Management Controls




Requisition ID: 579063

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!



Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Job Segment: Cloud, Implementation Manager, SAP, ERP, User Experience, Technology

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