Senior IT Business Analyst - HRD

Additional Locations: Costa Rica-Heredia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific is in the market for an energetic Business Analyst to oversee technology needs for Customer Care and Capital Equipment organization, ensuring business objectives are met efficiently and reliably. The preferred applicant should be a systems expert and will be responsible for sustaining activities (including day-to-day support).  Continuously gains an understanding of the organization’s operations, how technology is used in support of those operations, and opportunities to improve those operations through process improvement and technology. 

An ideal candidate for this role will be someone who has experience with business process analysis, enjoys working in an exciting fast-paced environment, is innovative, technically savvy, a strategic thinker, and demonstrates an understanding of the business. Should have excellent interpersonal and problem-solving skills, a desire to win, and can collaborate across multiple business divisional and regional partners, architecture, and cross functional teams to meet business needs and deliver value.  

Responsibilities:  

• Contribute to detailed analysis and documentation of processes with emphasis on information flow. 

• Work with team members to translate process analysis into a detailed model configuration. 

• Primary responsibility to maintain rigorous change control via the system. 

• Advise and assist others with their role in the change control process. 

• Work closely with all site and global resources to define and execute requested changes to existing configurations. 

• Contribute to site and global system testing activities. 

• Gain an in-depth working knowledge of the application and touch points with other site and enterprise level systems. 

• Support for resources during initial launches and rollouts. 

• Provide day to day support to existing implementations (on call support for application). 

• Apply knowledge of business and industry best practices and how own area integrates with others to achieve objectives to drive results. 

• Solves complex and diverse problems, takes a new perspective on existing solutions and exercises judgment based on the analysis of multiple sources of information using specialized knowledge of various alternatives and their impact on the business 

• Works independently within broad guidelines and policies, receives minimal guidance 

Behavioral Skills:  

• Well organized and capable of managing multiple priorities projects.  

• Strong written and verbal communication, with the ability to effectively communicate with executive leadership  

• Able to work on a team, in person, and in a collaborative virtual setting  

• Ability to work in a fast-paced, self-directed, action-oriented environment.  

Minimum Requirements:  

• Bachelor's degree in Information Technology, Industrial Engineering or related field.  

• 5+ years of IT experience working directly with business understanding requirements and then configure them in the software systems. 

• Advanced English  

• Submit Resume in English  

Preferred Qualifications:  

• Experience in life science or other regulated industry  

• Experience with Salesforce Sales and Service Cloud 

• Experience working with ServiceMax 

• Experience in SAP Commerce Cloud/Hybris 

• IT SOX Audit experience 

Requisition ID: 604196

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.