Customer Care Rep - 6 month contract

Additional Locations: [[HKG]]

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Rep I, Customer Care (6-month contract)

Purpose Statement

Works in line with Local Sales strategies to support achievement of sales growth to plan.  Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

Key Responsibilities

• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request.  Control and send out invoices.
• File ordering documents and related records.
• Handle service complaints from customers and/or sales representatives.
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
• Handle backorders and all related clerical duties.

Job Scope and Leveling guidelines

Applies limited knowledge of business concepts, procedures and practices and a basic understanding of department fundamentals.

Performs routine tasks working from detailed written or verbal instructions.

Receives detailed instruction on all assignments and constant checking of work performance.

Requirements: 

• University Graduated 
• At least one year of working experience, customer service experience preferred.  
• Good communication and interpersonal skills 
• Fluent in written and spoken Cantonese, English and Mandarin
• Immediate available is preferred

Rep I, Customer Care (6-month contract)

Requisition ID: [[562588]]

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!