Field Service Engineer

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

This is a customer-oriented role, responsible for regional technical support to all capital equipment within Boston Scientific portfolio, reporting to his/her supervisor. He/she is the subject matter expert in the products assigned to him/her and technical solutions to BSC service network. He/she provides onsite support as required &/or remote technical support from the local BSC office. This role may provide opportunities to participate/ or be part of APAC Technical Assistance Center (TAC).

Key Responsibilities

• Provide technical support to internal and external customers with all BSC's Capital Equipment and third-party capital equipment distributed by BSC.
• Perform service activities such as the maintenance, field action (repair at the hospitals), recalibration (routine maintenance or preventive maintenance), upgrade, and repair all BSC's Capital Equipment and accessories in-house and in the field.
• Operates programmable AC auto-tests, samplers, real-time oscilloscopes, pulse generators, meters, power supplies and special AC (alternate current) test fixtures.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing and maintaining personal trunk stock, tools & test measurement equipment and spare parts.
• Responsible for customer satisfaction with BSC equipment’s performance and services.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Analyze and assess product operation and make recommendations for optimal device management.
• Collaborate with relevant functions for content management of knowledge platform.
• Key stakeholders: Capital Equipment Manufacturing, Repair Operations, Manufacturing Engineering and any other internal customers as required.
• Travel frequency: Daily Field works including but not limited to routine maintenance checkup or repair works at local hospitals when required.

Quality System Required:

In all actions, it demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Requirements:

• 2 years or above relevant experience being a Field Service Engineer
• Bachelor's degree in Engineering or related disciplines
• Good communication skills. Good in English and Mandarin is a must
• Technical skill required 
• Self initiate with minimal supervision
• Accountability and time management skills
• Detailed mind and logical thinking skills

Job Scope and Leveling Guidelines:

• Requires expanded conceptual and technical and/or functional knowledge in own job function
• Broadens capabilities in applying concepts in job function

• Demonstrates working knowledge of business and industry practices and company processes to accomplish own work

• No supervisory responsibility; accountable for own contributions and meeting objectives

• Use and exercise judgment to solve problems in straightforward situations and determine appropriate action/solutions.
• Works under general direction from more senior level roles/manager

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

• Explains information of limited complexity to others in straightforward situations
• Organizes, presents and explains data/ information, primarily to internal audiences

Requisition ID: 616291

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!