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Customer Billing Coordinator II Job

Remote Eligible:  Onsite
Onsite Locations(s): 

Houston, TX, US

Additional Locations:  N/A

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Additional Locations: N/A


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About This Role:

The Verification Specialist is responsible for the end-to-end process of verifying patient benefits through research that includes all device types, insurance plans and government plans. The Verification Specialist resolves enrollment deficiencies and secures payer information for the proper billing of services. 


Your Responsibilities will Include:


  • Research and resolve a daily average of 35 – 45 routine and complex enrollment or billing issues due to lack of information or incorrect information. The accounts must be worked to conclusion (billing).  
  • Contact practices to complete enrollment and/or obtain the correct insurance information.
  • Contact patients to obtain information necessary to complete enrollment or verify insurance.
  • Contact various insurance companies either by phone or web site portals to obtain insurance benefit details.
  • Contact primary or secondary insurance companies to verify eligibility and/or coverage. 
  • Create or complete new patient accounts in Centricity using enrollment/verification forms.
  • Obtain authorizations on accounts as needed.
  • Electronically note accounts for various reasons, including; but not limited to, inability to verify; special instructions from the physician/practice; incomplete verification; and similar issues.
  • Utilize the Customer Relationship Management System, Centricity and related systems in order to locate missing patient information not listed on the enrollment form received.
  • Work accounts diligently based on the expected quota and quality standards in order to close the month timely. 
  • Work closely with other departments as deemed necessary in order to accurately prepare the account for billing.
  • Employee may be required to actively participate in team meetings.
  • Other duties as assigned.


What We’re Looking For In You:
Minimum Qualifications


  • High School Diploma required 
  • 2-4 years related experience preferred
  • Ability to learn about various types of insurance plans, inclusive of government plans
  • Ability to speak with various insurance company representatives to obtain patients’ benefits
  • Professional tone and speech are required 
  • Must adhere to strict confidentiality and governmental HIPAA requirements
  • Ability to learn new software programs 
  • Ability to navigate various insurance websites
  • Sitting for extended periods of time will be required
  • Standing, walking, bending, stooping and reaching will be required
  • Lifting up to 25 lbs will be required 
  • Use of hands repetitively to type, handle, and operate standard office equipment will be required 


Requisition ID: 515804


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Nearest Major Market: Houston

Job Segment: Medical, Accounts Receivable, Relationship Manager, CRM, Healthcare, Finance, Research, Customer Service, Technology

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