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Customer Care Rep II

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Onsite
Onsite Location(s): 

Houston, TX, US, 77001

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About this role:

Client/Sales Support is responsible for supporting the initiatives of the Customer Experience department with a focus on the Clinical Sales Specialists. 


Your responsibilities will include:

⦁    Support Regional Directors and Clinical Sales Specialists as needed
⦁    Manage all aspects of CSS contracting in conjunction with Customer Experience department
⦁    Perform on-site client in-servicing
⦁    Work with internal departments to coordinate field communication
⦁    Answers and logs customer and patient requests through tickets, email, phone, and live chat.
⦁    Participates in the creation and maintenance of a Support knowledgebase.
⦁    Become an expert in the workflow and processes of all Preventice departments
⦁    Research issues by collaborating with other internal resources when a solution is not readily available.
⦁    Works to achieve the day-to-day Customer Service Team’s quality objectives and goals.
⦁    Performs requisite administrative tasks, including but not limited to preparing reports, scripts, procedures, and other necessary documentation.
⦁    Other duties as assigned

Required qualifications:

⦁    2 Years with high school diploma/degree/equivalent, or
⦁    An equivalent combination of education/work experience
⦁    Certification in assigned area preferred
⦁    1-2 years customer service experience
⦁    Proficient in MS Word, Excel, Power Point and the Internet
⦁    Excellent diplomatic skills and the ability to understand and adapt to group dynamics
⦁    Excellent organizational skills and the ability to coordinate employees across all departments, including the company’s clinical sales force
⦁    Ability to manage a project timeline and work on tight deadlines
⦁    Self-starter who can anticipate and prioritize needs and handle wide range of diverse projects with minimal supervision
⦁    Ability to work in a fast-paced and rapidly changing environment with organizational, multi-tasking capability and prioritization skills
⦁    Excellent communications skills, specifically the ability to write, edit and proofread to a professional standard



Requisition ID: 539138


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Houston

Job Segment: Customer Service Representative, Customer Service, Research

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