Customer Care Representative II

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About this role:

Client/Sales Support is responsible for supporting the initiatives of the Customer Experience department with a focus on the Clinical Sales Specialists. 

Your responsibilities will include:

⦁    Support Regional Directors and Clinical Sales Specialists as needed
⦁    Manage all aspects of CSS contracting in conjunction with Customer Experience department
⦁    Perform on-site client in-servicing
⦁    Work with internal departments to coordinate field communication
⦁    Answers and logs customer and patient requests through tickets, email, phone, and live chat.
⦁    Participates in the creation and maintenance of a Support knowledgebase.
⦁    Become an expert in the workflow and processes of all Preventice departments
⦁    Research issues by collaborating with other internal resources when a solution is not readily available.
⦁    Works to achieve the day-to-day Customer Service Team’s quality objectives and goals.
⦁    Performs requisite administrative tasks, including but not limited to preparing reports, scripts, procedures, and other necessary documentation.
⦁    Other duties as assigned

Required qualifications:

⦁    2 Years with high school diploma/degree/equivalent, or
⦁    An equivalent combination of education/work experience
⦁    Certification in assigned area preferred
⦁    1-2 years customer service experience
⦁    Proficient in MS Word, Excel, Power Point and the Internet
⦁    Excellent diplomatic skills and the ability to understand and adapt to group dynamics
⦁    Excellent organizational skills and the ability to coordinate employees across all departments, including the company’s clinical sales force
⦁    Ability to manage a project timeline and work on tight deadlines
⦁    Self-starter who can anticipate and prioritize needs and handle wide range of diverse projects with minimal supervision
⦁    Ability to work in a fast-paced and rapidly changing environment with organizational, multi-tasking capability and prioritization skills
⦁    Excellent communications skills, specifically the ability to write, edit and proofread to a professional standard

Requisition ID: 564167

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!