Shipping Verification

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

Shift Hours 9:00 AM - 6:00 PM

About this role:
Call Center I is responsible for obtaining necessary information to verify and update all shipping information for BSC patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor.

Work Mode
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.

Relocation
Relocation assistance is not available for this position at this time.

VISA
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time

Your responsibilities will include:

• Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information
• Release orders for shipment once all prerequisites are met.
• Perform duties that retrieve company equipment
• Generate and send recovery letters
• Proficient in the use and mechanics of all Company Cardiac Event Monitors
• Clearly communicate information to patients and internal customers
• Provide prompt and friendly customer service
• Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Perform special projects and other duties as assigned

Required qualifications:

• 0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships
• Sitting for extended periods of time will be required
• Use of hands repetitively to type, handle, and operate standard office equipment will be required
• Employee will work under typical office conditions
• All employees must pass drug test, and must have valid proof of eligibility to work in the USA.

Preferred qualifications:

• One to two years of experience in a customer service role
• Must be able to handle a high volume of work
• Experience working with confidential information
• High degree of professionalism and comfortable taking/receiving calls
• Intermediate skills in Microsoft Office
• Ability to work in a fast paced environment
• Capable of operating a digital telephone system
• Ability to type accurately.
• Bilingual is a plus

Requisition ID: 625263 

Minimum Salary: $ 26520 

Maximum Salary: $ 45136 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.