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Customer Billing Coordinator I

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Onsite
Onsite Location(s): 

Houston, TX, US, 77001

Hiring Manager: Edith Rivera
Recruiter: Blong Yang


About This Role:

Under the general supervision of the AR Manager, is responsible for the day-to-day activities related to resolution of patient accounts from our 1st party collection team. This requires: Research and timely actions and the ability to focus on identification of trending variance activities for resolution.


Your Responsibilities will Include:


  • Works on accounts in assigned work que both expediently and thoroughly to expedite payment and final disposition of account
  • Records and maintains complete and accurate documentation of all activity performed pertaining to any efforts made to resolve the account
  • Use customer service and negotiation skills in order to help resolve unpaid medical bills by working with patients to help them understand their charges, address questions, remedy disputes and negotiate payments if applicable
  • Verifies updated patient information and benefits obtained from 1st party collection team. 
  • Files primary and 2nd insurance claims as needed
  • Drives inquiries from 1st party collection team towards resolution 
  • Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company 
  • Assists with related special projects as required
  • Perform other duties assigned by the manager 


What We’re Looking For In You:
Minimum Qualifications


  • Must be able to read and understand different explanation of benefits (EOBs)
  • Strong knowledge of Medicare, Medicaid, Managed Care and Commercial Plans
  • Experience in insurance verification
  • Experience in claim filing
  • Excellent communication and problem-solving skills
  • Ability to work in a collaborative, team environment
  • Ability to be well organized, detail-oriented, in a fast-paced environment
  • Ability to think critically and identify the global impact across the revenue cycle with a solution-oriented approach
  • Sitting for extended periods of time will be required
  • Standing and walking periodically required
  • Use of hands repetitively to type, handle, and operate standard office equipment will be required 
  • Employee will work under typical office conditions
  • All employees must pass drug test, and must have valid proof of eligibility to work in the USA


Preferred Qualifications:


  • 5 + years of customer service experience 
  • Knowledge of Centricity
  • Basic knowledge of clinical terminology, ICD-10 and CPT codes
  • Understands external rules and regulations as they relate to healthcare billing and collections
  • Proficient on Microsoft Word, Excel, Outlook, Internet Explorer



Requisition ID: 533516


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Houston

Job Segment: Medicaid, Medicare, Accounts Receivable, Healthcare, Finance, Research

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