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Technician III, Support Center

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Onsite
Onsite Location(s): 

Houston, TX, US, 77001

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

 

 

 

 

About the role:
In this IT role you will join a highly talented US based team that provides software and hardware support to the internal user base of the Preventice Solutions division. This role requires attention to detail, strong technical and software support skills and excellent customer service skills. He/she will be required to take part in the afterhours on-call rotation schedule.

 

Your responsibilities will include:

  • Perform computer setup and rebuild, including operating system installation and repair on Windows, Mac and Linux platforms
  • Establish Virtual Desktop Infrastructures (VDI’s) and provide training for new end users
  • Deploy hardware as well as receive and process returned hardware 
  • Maintain hardware inventory and ensure appropriate hardware is tracked in the inventory tracking application
  • Conduct quarterly inventory assessments (desk-to-desk)
  • Perform hardware maintenance and troubleshooting, such as installing memory, drives, or accessories
  • Coordinate warranty repairs on covered computer devices in a timely way
  • Handle user administration and provisioning
  • Train users on IT-supported systems and software
  • Respond to customer questions/issues received via telephone calls, callbacks, emails, and Help Desk requests and provide support on electronic services in accordance with current standards
  • Promote positive customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
  • Engender trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions, and diligently searching for solutions when the answer is unknown
  • Manage assigned tickets according to published IT SLA’s
  • Complete ticket requests, tasks and projects in a timely manner
  • Gather required approvals for purchases and access requests.
  • Develop a positive rapport with internal and external customers, greet by/use name, and provide timely follow up on outstanding issues
  • Coordinate user and support issues among other IT areas and groups
  • Acquire skills and knowledge related to using and supporting Preventice systems
  • Share in the after-hours on call rotation which includes possibility of occasional work off hours and weekends to support critical business applications
  • Other duties as assigned
  • Occasional travel may be required to other Preventice locations

 

Required qualifications:

  • Bachelor's Degree or 4 years of equivalent work experience
  • Minimum of 1 year of Active Directory experience
  • Minimum 3 years' of computer imaging experience
  • Minimum 3 years' of desktop hardware experience
  • Minimum 3 years' of printer hardware experience
  • Strong knowledge of the Microsoft Office suite
  • Experience using help desk documentation and incident tracking systems
  • Willingness to work some non-standard hours to resolve customer issues
  • Must be able to work an on-call rotation
  • Must be able to lift up to 50 lbs and have the physical ability to setup/retrieve/administer computer hardware located under desks or in areas that may require you to reach, bend, stoop and kneel to complete the task

 

Preferred qualifications:

  • Experience with VDI
  • Experience supporting MAC computers
  • Excellent customer service skills
  • Strong oral/written communication skills
  • Ability to work in a fast-paced environment that requires handling various tasks and priorities concurrently
     

 

 

 

 

 

Requisition ID: 553088

 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

 

Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

 

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.


Nearest Major Market: Houston

Job Segment: Technical Support, Help Desk, Information Technology, Maintenance, Linux, Technology, Manufacturing

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