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Customer Care Representative Job

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Date: Nov 9, 2021

Location: Istanbul, 34, Turkey

Company: Boston Scientific


Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.



Responsibilities Customer Care (CC)

•Coordinate and/or enter orders coming in via fax, e-mail, or telephone from customers and sales representatives according to specific requirements, including consignment orders, free of charge deliveries etc.

•Manage actions with regards to orders placed by customers and/or sales representatives.

•Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up, and take actions to ensure customer expectations are met. Arrange special deliveries on request.

•Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable.

•Handle service complaints from customers and/or sales representatives.

•Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy.

•Address issues in the returns process with freight forwarder, warehouse, sales representative, and /or customer.

•Respond to inquiries from sales representatives, pharmacists, nurses, and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments.

•Responsible to follow up on the Field inventory checks by the sales representatives within agreed timeframes.

•Report on backorders, Field Inventory, and operational key metrics.

•Actively support the Value Improvement Programs by contributing to departmental projects


Experience and Skills:

•Language skills – English at a very high level

•3-5 years working experience CC ideally in the health care sector

•Knowledge of SAP or other major ERP systems

•MS office/Excel proficiency

•Ability to handle exceptions and non-standard orders

•Ability to work with a third-party supplier

•Business process knowledge in an international environment

•Capability to work and be compliant in a regulated, quality system driven environment


Personal skills:

•Ability to build strong relationships with customers, sales, and other internal departments, ability to network and influence others

•Collaborative working style, commitment, and customer orientation

•Analytical with a problem-solving mindset, resourceful

•Fast learner and analytical mindset, good time management, high degree of self-organization, structured working method




About us:
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. If you are interested, then discover our career opportunities at bostonscientific.com/careers.


Please apply online with your CV in English and supporting documents at: http://jobs.bostonscientific.com

Job Segment: Medical, Customer Service Representative, ERP, Medical Technology, SAP, Healthcare, Customer Service, Technology