Customer Education Manager NC,GEM

Additional Locations: Lebanon-Beirut; Bucharest-Romania; Russia-Moscow; South Africa-Johannesburg; Turkey-Istanbul

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Education Manager GEM NC

As a Customer Education Manager, you will be responsible for the design, development, and execution of the New Cardio GEM major customer educational programs for HCPs. You will be also working on establishing and executing customer journeys per therapy and tailoring the educational programs to meet the customer educational needs.  

Key Responsibilities;

• Manage the design, development, and implementation of Prof Ed training programs.
• Lead the acquiring and maintenance of the tools and materials used for HCP trainings
• Set KPIs for the educational programs and post event follow up measurement tools
• Align with the local teams to establish the educational needs for HCPs and keep updating the educational curriculum to meet these needs
• Conduct field visits across the major markets to identify the educational needs and the customer journey in the major markets.
• Establish stakeholder mapping and KOL engagement plans in alignment with the internal stakeholders
• Ensure all meeting and training materials meet legal requirements.
• Develop the training content, pre and post self-guided learning & calls, surveys, forms, communications, and business updates for product and therapy training
• Calendar management for programs - manage calendar and planning for programs to ensure there is enough capacity to meet demand. 
• Align with franchise leads, business managers and marketing teams on specific projects, timelines, tasks, market needs.
• Track compliance of all pre-event, during the event and post-event requirements
• Execute post event follow up measurement tools
• Agility to modify plan based on business need
• Collaborate with the EMEA and local teams to ensure the training content is relevant and competitive information is up to date

Key Competencies ;

• Minimum 5 years of experience in sales/marketing or training in the medical device industry is a must, Coronary therapies and structural heart experience is a plus
• Ability to interact effectively with all levels within the organization and with outside vendors/consultants.
• Able to build and maintain strong customer relationship.
• Energetic, enthusiastic, determined and goal oriented.
• Ability to grasp technical content
• Related work experience in training and / or curriculum design & development is an advantage
• highly skilled in Microsoft products (Word, PowerPoint, Excel,)
• Self-starter with a clear focus on curriculum development and deployment
• Ability to manage multiple projects simultaneously and meet deadlines within a fast-paced, multi-disciplinary, high visibility environment
• Ability to portray confidence while presenting to others with excellent presentation skills
• Excellent communication and interpersonal skills
• English language is a necessity.
• Travel up to 70% of the time

Requisition ID: 598007

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!