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Customer Education Specialist, URO, GEM North & GEM Central

Work mode:  Hybrid
Onsite Location(s): 

Istanbul, TR

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

Customer Education Specialist, URO, GEM North & GEM Central


As an Customer Education Specialist you will be responsible of design, develop, and administer, in whole or in part, training programs and meetings for the Uro Sales Force and HCPs. You will be also working on Establish and executing sales training measurements of success, ROI, and methods for program improvements. Manages the maintenance of all training materials.


Key Responsibilities;


  • Manage the design, development, and implementation of all sales and ProfEd training programs.
  • Conduct field assessment rides with Territory Managers in specific development areas as needed.
  • Ensure all meeting and training materials meet legal requirements.
  • Develop the training content, pre and post self-guided learning & calls, surveys, forms, communications, and business updates for product and therapy training
  • Calendar management for programs - manage calendar and planning for programs to ensure there is enough capacity to meet demand. 
  • Track changes and update the content of the new hire training classes
  • Recommend instructional / graphical methods for conveying medical / sales information
  • Work with the Business Manager on various department specific projects, special projects, and product promotions
  • Track compliance of all pre-work, in-class training and post-work requirements (quiz scores, eLearning, case reporting etc.)
  • Execute performance measurement tools following each training class and meeting
  • Agility to modify plan based on business need
  • Adoption and champion of new technologies to improve outcome of the learner
  • Collaborate with the EMEA and local Marketing teams to ensure the training content is relevant and competitive intent is up to date


Key Competencies ;


  • Bachelor’s degree is required.
  • Minimum 3 years successful sales in medical area
  • Sales, Clinical Support and ProfEd training experience.
  • Ability to interact effectively with all levels within the organization and with outside vendors/consultants.
  • Must be able to build and maintain strong customer relationship.
  • Must be energetic, enthusiastic, determined and goal oriented.
  • Ability to grasp technical content
  • Related work experience in training and / or curriculum design & development advantageous
  • Must be highly skilled in Microsoft products (Word, PowerPoint, Excel,)
  • Must be a self-starter with a clear focus on curriculum development and deployment
  • Must be able to juggle multiple priorities and manage requests coming from a variety of sources
  • Ability to manage multiple projects simultaneously and meet deadlines within a fast-paced, multi-disciplinary, high visibility environment
  • Ability to portray confidence while presenting to others with excellent presentation skills
  • Excellent communication and interpersonal skills
  • English language is a necessity.

Requisition ID: 585311

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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