Digital Solution Specialist

[Purpose Statement]

As a Digital Solution in Medical Device Supply Chain, you’ll play a pivotal role in enhancing the customer experience through training and process improvement. This role is designed to not only create new initiatives and values but also offer business insight and efficiency to customer and business stakeholders based on data analysis and digitalization.

[Key Responsibilities]

• Analyze business and customer requirements and develop a customized digital solution/ support to provide the best customer experience and business insight

• Drive and supervise technical solution development and implementation on business platform to utilize digital technologies such as Cloud, AI and automation

• Lead and participate in project and programs including regional/global engaged to improve customer experience, to support E2E SCM process, VOC and process optimization

• Improve OTC process by leveraging digitalization tools, including but not limited to: automating order replenishment process, offering real-time order fulfillment and inventory visibility

• Develop data reports, visualizations, and executive presentations to communicate insights effectively

• Verify and maintain reports and data provided by digital solutions and share reports with cross-functional teams

• Train Sales Representatives, Distributors, and 3PL partners on process updates and systems to foster familiarity with new tools, enhance customer centricity, and improve service and support outcomes

• With the understanding the integrated data flow between applications to timely resolve any potential system or data issues

• Work with multiple teams including internal supply chain team as well as IT team for digital project delivery

[Required Qualifications]

• Bachelor’s degree

• Minimum 7 years of experience in Supply Chain Management

• Experience for build, implement and maintain business databases (platforms) and data management processes

• Good written and verbal communication and interpersonal skills in English

• Strong analytical and problem-solving skills

• Familiar with SAP

• Excellent computer skills (MS Office- Excel and PowerPoint)

[Preferred Qualifications]

• Customer service experience, planning or supply chain specialist Excellent experience

• Proven project experience for implementing supply chain (planning/warehousing/logitics) related best practices by leveraging the power of data

• Excellent communication, interpersonal, and customer service skills

• Demonstrate competency in Inventory Management

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