IT Business Analyst, Korea and Taiwan

[Position Summary]

IT Business Analyst (Korea & Taiwan) is responsible for bridging the gap between local business teams and IT by capturing requirements, evaluating existing systems, and recommending appropriate technology solutions. The role plays a pivotal part in ensuring that enterprise applications and digital platforms effectively meet the evolving needs of the (Korea & Taiwan) businesses while maintaining compliance with IT governance and architectural standards. Working closely with the Area IT Lead, application/service delivery lead, global IT team, and the regional Digital Tech and Strategy team, this role helps ensure local alignment with global/regional platforms and identifies opportunities for local customizations or enhancements where necessary.

[Key Responsibilities]

1. Business Requirements & Solution Alignment

• Engage with Korea & Taiwan commercial and functional stakeholders to capture business needs, pain points, and improvement opportunities

• Translate business requirements into functional specifications that can be used by development or application teams

• Validate proposed solutions with business users to ensure alignment with desired outcomes

2. Application Portfolio & Gap Analysis

• Maintain an overview of the local application portfolio, including usage, fit, lifecycle status, and alignment to business processes

• Identify gaps in current systems and propose regional/global solutions where applicable

• Recommend local solutions or customizations when needed, ensuring integration with enterprise platforms

3. Collaboration & Solution Delivery

• Liaise with the Global IT and regional Digital Tech & Strategy and Data & AI teams to support implementation of global/regional systems

• Work with Application and Service Delivery Lead to track progress of solution rollouts and ensure successful adoption in Korea & Taiwan

• Participate in buy vs build assessments and manage vendor deliverables as needed

• Assist in user acceptance testing (UAT) and provide support during hypercare; measure adoption and stabilize post go live

• Provide clear status, decisions, and impacts to stakeholders; facilitate workshops across business and technical teams

• Work with development teams using modern SDLC practices (e.g., CI/CD) to ensure timely, high quality releases

• Track plans, risks, and delivery metrics; coordinate cross functional contributors and manage small workstreams

• Create end user materials and maintain system/process documentation

4. Governance & Compliance

• Ensure all IT requests and changes are aligned with BSC’s global or regional governance frameworks, including demand management, data privacy and cybersecurity

• Contribute to documentation of business processes, application requirements, and system usage

5. Continuous Improvement

• Collect feedback from users and stakeholders post-implementation to inform future enhancements or system upgrades

• Contribute to knowledge sharing, user training materials, and system documentation in collaboration with other IT teams

• Identify process and usability improvements; drive automation and standardization where feasible

6. On-going Support

• Support and maintain local applications

• Triage incidents, coordinate fixes and minor enhancements, and maintain configuration for local apps

[Required Qualifications]

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field

• 3+ years of experience in business analysis, preferably in commercial, supply chain, or healthcare IT environments

• Demonstrated experience in requirements gathering, solution evaluation, and stakeholder engagement

• Familiarity with enterprise applications such as CRM, ERP, or supply chain platforms.

• Strong documentation skills and experience with tools such as Jira, Confluence, or equivalent

• Understanding of IT governance, risk management, and data privacy principles

• Excellent communication and interpersonal skills; able to work across business and technical teams

• Tools: Jira/Confluence (or similar), Excel/Visio/diagramming; familiarity with data & AI platforms is a plus. Amazon Cloud Service or related system, Oracle or MS-SQL or related DBMS system, Eclipse / IntelliJ / Visual Studio related system

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