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Technical Field Service Engineers Job

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Date: Nov 19, 2021

Location: Kangnam-gu, Korea, Republic Of

Company: Boston Scientific

Title: Technical Field Service Engineers

An exciting opportunity 

The Mission of Capital Equipment Technical Services is to maintain, and support BSC-supplied capital equipment in a manner that maximizes equipment uptime and performance so it can be utilized on demand to positively impact people’s quality of life.  If you want to have opportunity to be recognized as the best-in-class service provider in the medical device market, please join us.

Purpose Statement

This is a customer-oriented role, responsible for technical support to capital equipment within Boston Scientific portfolio. He/she is the subject matter expert in the products assigned to him/her and provide training and technical solution to BSCI service network. He/she performs onsite support as required &/or remote technical support from local BSCI office He/ She is required to work in accordance to compliance guidelines, corporate and departmental objectives.

Key Responsibilities

  • Provide technical assistance to internal and external customers on BSC's Capital Equipment and third party capital equipment distributed by BSC.
  • Perform service activities such as the maintenance, modification, recalibration and repair of BSC's Capital Equipment and accessories in the field and in-house.
  • Reporting all service activities on dedicated formularies.
  • Responsible for monitoring, organizing and maintaining personal trunk stock, department tools and spare parts.
  • Responsible for customer satisfaction on BSC equipment and BSC services.
  • Participate in Value Improvement Initiatives to improve effectiveness & efficiency of service delivery
  • Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.

 

Basic Requirements

  • Diploma/ Degree in biomedical, electronic, mechanical, electrical or related engineering field. 
  • Good communication skills, customer oriented, independent and self-motivated.
  • 2-3 years working experience in field service of electronic & mechanical products. Experience with medical related devices, such as ultrasound, laser or electrophysiology-related equipment is an added advantage

Preferable Requirements

  • Good verbal and written communication skills in English preferred

 Required System Skills

  • Basic computer knowledge with MS Office
  • Familiarity with technical diagram and use of inspection, measurement & test tools (IM&T)

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