Business Systems Analyst

Additional Locations: Netherlands-Kerkrade; US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role:

We are seeking a Business Systems Analyst to join our Capital Equipment Organization, supporting the complete order management process for our diverse product portfolio. As part of a global team deploying technology-driven solutions at scale, you will play a vital role in delivering a patient-first supply chain experience that is seamless, innovative, and highly valued.

In this role, you will be responsible for supporting end users in SAP for day-to-day order management activities, while also providing system support across SAP, Salesforce (SFDC), and ServiceMax. You will collaborate with cross-functional teams, analyze existing processes, and leverage system capabilities to drive efficiency, accuracy, and operational excellence.

Key Responsibilities:

End-User Support

• Provide hands-on support to end users in SAP, SFDC, and ServiceMax for order management activities.
• Troubleshoot issues, resolve incidents, and act as a bridge between technical teams and business users.
• Deliver end-user training to support adoption of new processes and technologies.
• Partner with technical teams to develop custom enhancements, integrations, and reports, focusing on pricing, order management, delivery, billing, and customer master data.

Process Analysis & Optimization

• Evaluate current order management processes and data flows.
• Identify opportunities for automation, optimization, and efficiency gains.
• Partner with business stakeholders to capture requirements and define process improvements.

Support Ticket Management & Trend Analysis

• Track and manage incoming support tickets across SAP, SFDC, and ServiceMax.
• Ensure timely resolution of support requests and escalate critical issues when required.
• Analyze ticket trends to identify recurring issues and root causes.
• Recommend and implement solutions that reduce support requests over time.

Continuous Improvement

• Monitor system performance, detect bottlenecks, and drive enhancements.
• Stay up to date on SAP, SFDC, and ServiceMax best practices, industry trends, and emerging technologies.
• Recommend and implement innovative solutions to support business strategy.

What we are looking for:

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Minimum 2 years of experience in SAP ECC / S4 HANA Sales & Distribution implementation and support.
• Proficiency in Sales Order Management, Pricing & Conditions, Availability Check, Billing & Invoicing, and Credit Management.
• Experience with Salesforce (SFDC) and ServiceMax is a strong plus.
• Excellent problem-solving, analytical, and communication skills, with strong attention to detail.
• Familiarity with industry regulations and compliance requirements.

What we offer you:

• Attractive benefits package - very competitive salary (including a yearly bonus)
• A stock purchase program
• Excellent training/development programmes to influence your career
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities
   

Are you ready to take on this challenge?
This is an excellent opportunity for someone passionate about optimizing business systems, enabling operational excellence, and ensuring a seamless experience for both internal stakeholders and customers.

Does this position sound like the next step in your career? We look forward to receiving your application! Join a team that works together to find solutions that make a difference!

 This is an excellent opportunity for someone passionate about optimizing business systems, enabling operational excellence, and ensuring a seamless experience for both internal stakeholders and customers.

Requisition ID: 615391

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!