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Credit and Collections Service Delivery Manager Job

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Date: Aug 7, 2019

Location: Kerkrade, LI, NL

Company: Boston Scientific




Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


For the EMEA Global Business Services team, located in Kerkrade, The Netherlands, we are seeking an experienced Credit & Collections Service Delivery Manager with a minimum of 5-7 years of progressive, successful experience in the commercial sector. Shared Services and Business Process Outsourcing experience is a major plus.


About the role:
The GBS Service Delivery Manager C & C provides management and oversight of all aspects of the account receivable processes and activities for all of the in-scope European countries.


Your responsibilities include:

  • Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes. Responsible for day-to-day management of a team of 8 collection analysts located in Kerkrade and a team of 5 outsourced FTE’s located in Delhi (Indi
  • Meeting monthly cash collection, aging and DSO target
  • Managing relationships with both internal and external customer
  • Responsible for training and continuous development of staf
  • Oversees the activities of our BPO partner responsible for the cash allocation processe
  • Accountable for creating and distributing the European AR reporting on a monthly basis.
  • Provides input to and participates in monthly and quarterly balance sheet reviews representing Europe or one of the European entitie
  • Participating and representing Europe in global projects as require
  • Accountable for SoX controls framework related to the Customer-to-Cash cycle

What we are looking for:

  • The ideal applicant will have at the  minimum a bachelor’s degree in finance, business administration or a related field, and at least five years relevant CTC leadership experience in an international environment.
  • Excellent analytical and problem-solving skills, including business process and data analytics
  • Excellent interpersonal skills, ability to influence at all levels from multiple departments and geographic locations; awareness of cultural differences
  • Committed to finding solutions to challenges and enjoys creative problem solving
  • People management skills
  • Applicants must possess strong systems skills; solid collection and negotiating skills; effective oral and written communication skills; and a solid knowledge of customer to cash processes.
  • Ideal applicant must enjoy working in a fast-paced environment and be able to thrive under pressure.
  • The candidate is fluent in English and at least one other European language.
  • Strong self-direction and initiative; willingness to take complete ownership of CTC service line




About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

If you are interested in this position please apply trhough the company website

Requisition ID: 450434


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