Customer Care Representative

Work mode: Hybrid

Onsite Location(s):

Kerkrade, LI, NL

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role as Customer Care Representative:

You will serve the needs of customers regrading to order fulfillment and delivery activities.

You can work hybrid from our office in Kerkrade (European Distribution Center) and be part of a great team with 3 colleagues.

Your key responsibilities will include:

Responsibility for order entry in SAP- take necessary action to expedite the orders on time and provide customer satisfaction with regards to availability, ship date, pricing, special delivery instruction.
Maintain the customers informed at all times about the backorder situation – follow up to ensure goods get released and deliveries are completed on time
Process returns, Recalls, Service & Product Complaints.
Maintain Customer files updated.
Customer facing role, answer all enquiries (email or phone)
Prioritization and follow-up to ensure lifesaving cases are dispatched same day/next day.
Work with Commercial partners for pricing issues;
Working with Demand Planning for stock availability.
Work with Finance for credit limits
Follow WI for every process
Work with SAP ECC & Service Cloud.

Who are we looking for:

2-3 years experience in Customer Care
Experience in similar industry - preferred
SAP working knowledge -mandatory
MS Office + computer literacy
English mandatory – written & spoken
Flexible and fast learner
Ability to jump into project (example: automation of orders, continuous improvement mentality)
Proactive, willing to support (back-up)
Open for challenges & adaptable
Team player - good – positive attitude

Requisition ID: 594698

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!