Customer Care Representative

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Job Purpose:

Serve the need of customers regarding order fulfillment, invoicing, and shipping, arrange for freight and prepare applicable documentation.

Your responsibilities include:

As a Customer Service Representative, you will process medical device orders, specifically relating to procedure kits (set of products needed for an implant procedure), track shipments, respond to (internal) customer enquiries, handle product information requests, and resolve hospital emergencies for Boston Scientific products. You will work and partner with the sales teams, operations teams and other internal departments with respect to customer needs, act as a professional liaison between internal and external customers resulting in customer satisfaction and -retention.

In this role your other main activities are:

• Receive and process procedure kit sales orders;
• Coordinate the planning of surgeries;
• Track shipments for customers;
• Provide substitute alternatives and availability dates for backordered products;
• Ensure the timely return of unused products;
• Coordinate the invoicing, issuing credits and rebills when needed;
• Coordinate the management of expiring products;
• Handle emergency situations for customers;
• Work with operations, marketing, sales management, other departments and freight forwarders to obtain answers and solutions to customer requests, including service complaints;
• Ensure relevant customer administration and documentation;
• Perform all duties within the Job Specific SOP requirements.

What we are looking for:

• 3–4 year higher education / diploma (business administration, sales) or equivalent experience or training in customer services. Bachelors' degree desired (HBO);
• Minimum of three years of experience in a customer service setting, preferably in a shared service environment;
• Proficiency in the use of SAP and Microsoft Office programs (specifically Outlook and Excel);
• Experience in the medical industry;
• Customer-focused;
• Excellent communication skills (both verbal & written skills) in English and French or German;
• Strong organization skills and demonstrated attention to detail;
• Ability to multi-task in a fast-paced environment, ability to work effectively under pressure.

Requisition ID: 560328

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!