Customer Care Representative

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:
Being a part of a fast-growing international team that serves the need of global distributor customers regarding order fulfillment, invoicing and shipping of products. Manage order handling, arrange for freight and prepare applicable documentation for export shipments and provide an exceptional customer experience. 
 
Your responsibilities include:

• Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including export documentation to deliver required products in time 
• Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
• Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
• Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
• Contribute to continuously improving the service to customers and driving customer satisfaction.
• Address specific customer requests and enquiries and liaise with internal stakeholders as needed. 
• Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
• Maintain a correct and updated administration.
• Act as a team member in support of department objectives.
• Process Product complaints and Service Incidents.
• Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.

 
What we are looking for:
 Must Have:

• Education level: Bachelor (MBO+/HBO)
• Customer Centric mindset 
• Good interpersonal and communication skills.
• Multiyear experience in the area of Customer Service and Order-to-Cash process
• Experience with SAP and Excel

Nice to have:

• Experience in handling Letter of Credit requirements 
• Experience in export services and logistics 
• Experience with Salesforce.com/Service Cloud 
• Experience in MedTech industry 

 
What we can offer to you:

• Working in an international environment
• Attractive benefits package
• A team-oriented company culture
• Excellent training/development programs
• Company with a purposeful mission
   

Requisition ID: 584953

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.