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Customer Service Representative BeNeLux Team Job

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Date: Aug 14, 2019

Location: Kerkrade, LI, NL

Company: Boston Scientific




Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role:

Support the Customer Service Supervisor to maintain the goals and objectives of the department. Serve the needs of our customers and local sales organization regarding order fulfillment, invoicing, customer support and service complaint handling


Your responsibilities include:

  • Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling  & consignment orders, free of charge deliveries etc.
  • Manage actions with third party order processing supplier with regards to orders placed by customers and / or sales representatives.
  • Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request.
  • Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable.
  • Handle service complaints from customers and/or sales representatives.
  • Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy.
  • Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer.
  • Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments.
  • Responsible to follow up on the Field inventory checks by the sales representatives within agreed timeframes.
  • Report on backorders, Field Inventory and operational key metrics.
  • Actively support the Value Improvement Programs by contributing to departmental projects


Experience and Skills:

  • Language skills – Dutch , French and English
  • 1-2 years working experience in customer service
  • knowledge of SAP or other major ERP systems
  • MS office/Excel proficiency
  • Ability to handle exceptions and non-standard orders
  • Ability to work with third party order processing supplier
  • Business process knowledge in an international environment
  • Capability to work and be compliant in a regulated, quality system driven environment
  • Continuous improvement capability is an advantage

Personal skills:

  • Ability to build strong relationships with customers, sales and other internal departments, ability to network and influence others
  • Collaborative working style
  • Analytical with a problem solving mind set, resourceful
  • Owns the problem until it is fixed


Extra information:

This job will start off as a temporary assignment initially.


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

If you are interested in this job please apply through the company website.


Requisition ID: 449752


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