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Loaner Kit Customer Care representative Job

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Date: Nov 20, 2020

Location: Kerkrade, LI, NL

Company: Boston Scientific

Additional Locations:



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Job Purpose:

Serve the need of customers regarding order fulfillment, invoicing and shipping, arrange for freight and prepare applicable documentation.


Your responsibilities include:

As a Customer Service Representative you will process medical device orders, specifically relating to procedure kits (set of products needed for an implant procedure), track shipments, respond to (internal) customer enquiries, handle product information requests, and resolve hospital emergencies for Boston Scientific products. You will work and partner with the sales teams, operations teams and other internal departments with respect to customer needs, act as a professional liaison between internal and external customers resulting in customer satisfaction and -retention.


In this role your other main activities are:

  • Receive and process procedure kit sales orders;
  • Coordinate the planning of surgeries;
  • Track shipments for customers;
  • Provide substitute alternatives and availability dates for backordered products;
  • Ensure the timely return of unused products;
  • Coordinate the invoicing, issuing credits and rebills when needed;
  • Coordinate the management of expiring products;
  • Handle emergency situations for customers;
  • Work with operations, marketing, sales management, other departments and freight forwarders to obtain answers and solutions to customer requests, including service complaints;
  • Ensure relevant customer administration and documentation;
  • Perform all duties within the Job Specific SOP requirements.


<span style="font-family:"Calibri",sans-serif">What we are looking for:

  • 3-4 year higher education / diploma (business administration, sales) or equivalent experience or training in customer services. Bachelors' degree desired (HBO);
  • Minimum of three years of experience in a customer service setting, preferably in a shared service environment;
  • Proficiency in the use of SAP and Microsoft Office programs (specifically Outlook and Excel);
  • Experience in the medical industry;
  • Customer-focused;
  • Excellent communication skills (both verbal & written skills) in English and French or German;
  • Strong organization skills and demonstrated attention to detail;
  • Ability to multi-task in a fast paced environment, ability to work effectively under pressure.


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 471614


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