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Global Customer Care Representative Job

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Date: Oct 11, 2021

Location: Kerkrade, LI, NL

Company: Boston Scientific

Additional Locations:

 

 

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

 

 

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

 

About the role:

Serve the need of customers regarding to order fulfillment and delivery. In this role you will be responsible for customer and export services.  

 

Your responsibilities include:

  • Assures that all activities are performed according to the applicable procedures.
  • Assures that all activities related to Customers are in line with local legislation and BSC corporate SOP’s.
  • Analysis of specific customer request, communication with the EDC supervisors EDC management and IC management, implementation into the EDC, after approval.
  • Contact / communicate with internal departments.
  • Communicate effectively with customers to keep them informed of status of the process.
  • Maintain a correct and updated administration.
  • Support regional sales force and business Unit Managers.
  • Act as a team member in support of department objectives.
  • Ensure compliance with OFAC/BIS licenses.
  • Process Product complaints.
  • Ensure correct processing of Letter of Credit Orders.

 

What we are looking for:

  • Education level: Bachelor (HBO)
  • At least 3 years of experience in the area of Customer Service
  • Experience in handling Letter of Credit requirements
  • Experience in export services is an advantage
  • Experience with SAP
  • Microsoft Excel and Salesforce knowledges are an advantage.
  • Good interpersonal and communication skills.
  • Experience on Multicultural environment.
  • Team player, proactive, hands on approach.
  • Languages: Fluency in English essential, other European Languages an advantage.

 

What we can offer to you:

  • Working in an international environment
  • Attractive benefits package
  • A team-oriented company culture
  • Excellent training/development programs
  • Company with a purposeful mission

 

 

 

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

 

Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran

 

Boston Scientific maintains a drug-free workplace.  Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Requisition ID: 483501

 


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