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Global Customer Care Representative Job

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Date: May 3, 2021

Location: Kerkrade, LI, NL

Company: Boston Scientific

Additional Locations:



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role:

Serve the need of customers regarding to order fulfillment and delivery. in this role you will be responsible for customer and export services.  


Your responsibilities include:

  • Assures that all activities are performed according to the applicable procedures.
  • Assures that all activities related to Customers are in line with local legislation and BSC corporate SOP’s.
  • Analysis of specific customer request, communication with the EDC supervisors EDC management and IC management, implementation into the EDC, after approval.
  • Contact / communicate with internal departments.
  • Communicate effectively with customers to keep them informed of status of the process.
  • Maintain a correct and updated administration.
  • Support regional sales force and business Unit Managers.
  • Act as a team member in support of department objectives.
  • Ensure compliance with OFAC/BIS licenses.
  • Process Product complaints.
  • Ensure correct processing of Letter of Credit Orders.


What we are looking for:

  • Education level: Bachelor (HBO)
  • At least 3 years of experience in the area of Customer Service
  • Experience in export services is an advantage
  • Experience with SAP / Service Cloud / Salesforce is an advantage
  • Good interpersonal and communication skills.
  • Experience on Multicultural environment.
  • Team player, proactive, hands on approach.
  • Languages: Fluency in English essential, other European Languages an advantage.


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Boston Scientific maintains a drug-free workplace.  Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Requisition ID: 480052


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