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Service Support Specialist Job

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Date: Sep 29, 2021

Location: Kerkrade, LI, NL

Company: Boston Scientific

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Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.



At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.



This Service Support Specialist will manage the preparation and execution of capital equipment installations and upgrades (software & hardware) in support of sales, marketing, and service operations activities for capital equipment in the EMEA region. 


Your resposibilities include:

  • Manage standardized installation and service programs in support of new product launches, equipment upgrades, equipment evaluations and installation activities;
  • Facilitates discussions and attends pre-launch meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to launch plans;
  • Main contact within CETS organization for advice on standardized installations/upgrades;
  • Manage Demo pools for the division in support of congresses, training sessions etc.;
  • Creation, management and final closure of service cases in the Global service management system;
  • Manage install base data in the Global service management system;
  • Creation, releasing or requesting orders of Capital equipment for installations and upgrades;
  • Managing & monitoring of the logistical flow.


What we are looking for:

  • MBO level, preferably with a technical and/ or logistical specialization;
  • Experience in working with technical, distribution, sales and direct customer environment is a pre;
  • Combines a problem solving attitude with liaison focused communication skills;
  • Is capable of organizing their own work;
  • Has excellent English verbal and written skills;
  • Experience with SAP is a pre;
  • Ambitious, eager to improve and result driven.


What we can offer to you:

  • Working in an international environment
  • Attractive benefits package
  • A team-oriented company culture
  • Excellent training/development programs
  • Company with a purposeful mission




About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 501861


Job Segment: Medical, ERP, Medical Technology, SAP, QA, Healthcare, Technology, Quality