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Senior Business Integration Project Lead Customer Care EMEA Job

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Date: Jan 8, 2021

Location: Kerkrade, LI, NL

Company: Boston Scientific

Additional Locations: Austria-Vienna; Belgium-Diegem; Czech Republic-Prague; France-Voisins le Bretonneux; Germany-Düsseldorf; Germany-Ratingen; Ireland-Clonmel; Ireland-Cork; Ireland-Galway; Ireland-Kerlogue; Netherlands-Amsterdam; Netherlands-Kerkrade; Netherlands-Maastricht; Netherlands-Nieuwegein; Poland-Warsaw; United Kingdom-Camberley; United Kingdom-Farnham; United Kingdom-Hemel Hempstead



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.



Integrate business (product launches, acquisitions, services and processes) into the EMEA Customer Care organisation in a customer centric, cost-efficient, quality focussed & timely way.


Your responsibilities include:

  • Support and or/manage New Business Integration projects (new product launches and/or acquisitions) in the EMEA Customer Care organisation for direct and distributor business:


- Estimate project levels of effort & resource requirements by using standard estimating techniques & tools and working with stakeholders to understand scope.

- Prepare project plans, schedules and budgets by using project management tools.

- Manage and/or direct project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.

- Assure project quality by using standard development methodologies.

- Communicate project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.

- Resolve project issues by working with team members, project stakeholders, and others as appropriate.

- Provide high quality training for the EMEA Customer Care organisation.


  • Owns, maintains and develops the integration impact metrics file to ensure accurate data on workload, headcount & costs.
  • Develop, map and implement new CC process as required to support new business integrations and launches.
  • Actively work on and/or coordinate Customer Pricing and Customer Mapping activities and other associated SAP activities (e.g. Pop ups, Item Proposal creation) for direct and distributor customers for New Business Integrations.
  • Participate in and coordinates EMEA customer care integration UAT requirements.
  • Owns, maintains and develops the Customer Care standard New Business Integration playbook to ensure smooth transition of new business into the EMEA/Global Customer Care portfolio.
  • Owns, maintains and develops new Business Integration stabilisation and performance metrics and dashboard.
  • Identify, Document and capture all Value Improvement Programs (VIP’s) related to projects in VIP system and collaborate with Finance and CC CI Team to ensure awareness around VIP's.
  • Provide input to and actively support delivery of the Customer Care New Business communication forum.
  • Collaborate with key stakeholders throughout the EMEA Organisation.
  • Collaborate with employees of the integrated business to ensure a smooth transition to BSC processes.
  • Travel where required and when reasonable to do so, to new business sites and / or 3PL's associated with the new business.
  • Liaise/Consult with internal project groups by sharing project management knowledge and participate in external forums to keep current with industry best practices in project management.

Special Assignment:

Manage other projects assigned by Customer Care senior management.




  • Project management
  • Analytical skills and structured thinking
  • Attention to detail
  • Design & implement procedures and processes
  • Change management and building cross-functional relationships
  • Problem solving & insight generation skills
  • Strong communication skills with employees and BUs at all levels
  • Ability to work with a virtual team
  • Customer focus and ability to gather voice of customer
  • Time and task management



  • Advanced use of Microsoft Office (Excel, Word, PowerPoint)
  • Working knowledge of SAP/S4Hana
  • Understanding of business processes, incl. OTC process, product launches
  • Lean & Continuous Improvement methodologies
  • Fluent English



  • Sense of urgency to complete projects
  • Continuous improvement mindset
  • Able to organise and prioritise tasks well and work to tight deadlines without close supervision
  • Creative and resourceful in the ability to find information from a variety of sources and in developing routes to solution
  • Willing and able to travel as required
  • Position is within EMEA and could be homebased.


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 472405


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