Service Cloud Trainee

Additional Locations: Netherlands-Kerkrade; France-Voisins le Bretonneux; Germany-Düsseldorf; Italy-Milan; Spain-Madrid; United Kingdom-Hemel Hempstead

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

The Role:
The Associate Product Owner will work with the Product Owner to represent the needs of the global Customer Care Community.  The Associate Product Owner will learn Customer Care business practices in order to best support them and articulate their requirements for the Service Cloud platform.

Your Responsibilities Include:

• Resolves issues related to business use of implemented systems or processes by working with systems or process owners and project teams to find acceptable solutions.
• Help identify business requirements, write and groom user stories, and validate product features and design.
• Execute test scripts for Salesforce and integration releases during informal and formal user acceptance testing.
• Communicate product updates back to business stakeholders frequently through different channels- demos, release notes, training documentation/videos, and user guides.
• Incorporate Agile, Lean, and User Centered Design methodologies to execute on product development, implementation and operations. 
• When applicable create reports and dashboards in SFDC to show adoption, trends, etc.
• Support team meetings (standup, grooming, retrospective) and help plan and facilitate stakeholder and end-user meetings/workshops.
• Participates in global projects where applicable, including working with our integration teams.
• Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements.

Required Qualifications:

• Bachelor's degree in Software Development, Computer Science, Business, IT, or related field.
• Strong communication, collaboration, and presentation skills
• Outgoing, willingness to interact with business, technical and user stakeholders frequently
• Collaborative and flexible working with a diverse team
• Strong data analysis skills: able to collect and analyze business information and draw accurate conclusions 

Preferred:

• Salesforce.com experience 
• Experience with agile framework
• Experience with JIRA 

Requisition ID: 603657

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!