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Service Material Specialist Job

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Date: Jan 12, 2021

Location: Kerkrade, LI, NL

Company: Boston Scientific

Additional Locations: Netherlands-Maastricht



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Job Purpose:

This role is part of a rapidly growing global organization that is responsible to install Capital Equipment in hospitals and ensure support for the hospitals by providing Preventive maintenance, Upgrades and repair if required. 

Responsible for the planning, procurement, oversight, documentation, and issue resolution of service materials – service tools, test and measurement equipment, FRUs and service disposables. The position will ensure service materials are planned, procured, available, delivered, documented in the quality system, and available for use by the global technical service organization for installation and service activities. This position will analyze global needs for service materials and report out to management / global technical services as needed. This position will also drive process improvement and issue resolution as needed.


Responsibilities include:

  • Supports the planning and organization of service materials needed to perform installation and service activities;  
  • Responsible for documentation and records meeting quality system requirements for cal specs, calibration records, traceability of service materials, and issue resolution;
  • Analyzes component availability and inventory;
  • Procures service materials as required through established purchasing processes, working with the purchasing and procurement teams;
  • Executes and expedites service material delivery and preparation;
  • Executes shipping of service materials to service engineers globally;
  • Prepares, analyzes and distributes requested financial data on service materials;
  • Works with the calibration team to ensure test and measurement equipment is returned per established calibration requirements globally;
  • Works with service development engineering to ensure all service materials are available per service planning needs;  
  • Works with training team to procure and track training equipment to ensure complete and working devices available for global courses;
  • Supports the sales operations with related tools and equipment programs;
  • Performs issue resolution through NCEP / CAPA system and drives improvement though VIP system.


Experience and skills:

  • Education level: Higher vocational level
  • Working experience: 3-5 years
  • Experience in planning and/or supply chain is essential
  • Good knowledge of the English language
  • Team player
  • Excellent communication skills
  • Ability to perform in a multi-cultural environment
  • Flexible attitude
  • Continues improvement attitude


Working hours: Office hours


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 473423


Job Segment: Medical, Engineer, Medical Technology, CAPA, Supply, Healthcare, Engineering, Management, Operations