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Supervisor Service Support Capital Equipment Technical Services

Work mode:  Hybrid
Onsite Location(s): 

Kerkrade, NL

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role:
Supervise a team responsible for:  The planning of installations, Upgrades & preventive maintenance of Capital Equipment. Liaise with divisional leads of all BSC divisions to align on expectations and ensure customer satisfaction. (Co)-Lead projects related to software roll out and/or new product launches/integrations. 

Your responsibilities include:

  • Establish and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System and the appropriate regulations for the area supported.
  • Ensure employees are trained to do their work and their training is documented.
  • Manage all aspects of the Service support team. Structure, staff and manage organizations for achievement of department and Service objectives.
  • Manage day to day operations and scheduling of personnel to meet customer needs.
  • Enhance and ensure the existence of effective coaching for consistent improvement and development of employees. Provide personal development plans and performance reviews on a timely basis
  • Maximize employee satisfaction and retention.
  • Develop action plans and follow through to impact change.
  • Identify, recommend and support the implementation of various programs for the improvement of Service support processes.
  • Continually evaluate, improve and implement changes to assure customer-centric departmental focus.
  • Ensure that there are adequate staffing levels to meet predicted work order volumes.
  • Drive the desired results to achieve a competitive advantage through on-going evaluation of performance and processes.
  • Manage escalations, internal escalation meetings, and reporting
  • Interface with; external customers, sales, marketing, Field engineering managers, and international counterparts.
  • Communicate effectively with internal/external customers to keep them informed of status of the process.
  • Joined budget owner with manager CETS service center.

What we are looking for:

  • Education level: Bachelor (HBO)
  • Experience in a service organization is an advantage
  • Experience with SAP / Service Cloud / Salesforce is an advantage
  • Good interpersonal and communication skills.
  • Experience in Multicultural environment.
  • Team player, proactive, hands on approach.
  • Languages: Fluency in English essential, other European Languages an advantage.


Requisition ID: 584138


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Cloud, Technical Support, Field Engineer, SAP, ERP, Technology, Engineering

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