Field Service Technician II - Tennessee

Additional Location(s): US-TN-Knoxville; US-TN-Memphis; US-TN-Nashville

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About the role:
As a Field Service Technician II at Boston Scientific, you will be responsible for delivering exceptional customer support and technical service for our advanced laser and light-based medical equipment. You will perform on-site installation, routine maintenance, troubleshooting, and repair while acting as a key liaison between Boston Scientific and our customers. This is a critical role that ensures our innovative technologies continue to make a positive impact on patient care. This position is based in Tennessee. You will operate within a designated territory, with frequent travel to surrounding areas. While you’ll work independently, you will also collaborate closely with senior team members for support and mentorship.

Interested in hearing directly from someone in the role? Check out this short video featuring Bob, a Boston Scientific Field Service Technician:
https://videomy.co/sh2Iydw

Sponsorship:

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• Provide on-site installation, maintenance, and repair services for Boston Scientific’s laser and light-based medical equipment.

• Educate customers on system operation, maintenance procedures, and troubleshooting.

• Act as the primary company liaison with customers for technical matters.

• Resolve a wide range of technical issues using defined methods and troubleshooting techniques.

• Perform routine and emergency maintenance, modifications, recalibrations, and repairs of capital equipment and accessories.

• Document all service activities accurately and in a timely manner using company-specific reporting tools.

• Ensure high levels of customer satisfaction with equipment and services provided.

• Adhere to standard operating procedures and regulatory requirements to maintain quality and compliance.

Required qualifications:

• Minimum of 1 year of experience with an Associate’s degree in Electronics, Biomedical Engineering, or related field (equivalent education and experience will be considered).

• Strong knowledge of electronic systems, including analog and digital circuitry.

• Proficient in troubleshooting and repairing complex medical equipment.

• Ability to travel approximately 75% of the time within the designated region.

• Excellent communication skills, with the ability to interact effectively with customers and diverse teams.

• Strong organizational skills and ability to manage multiple service calls and administrative tasks.

• Must have a service vehicle that meets company insurance requirements.

• Clean driving record and ability to lift up to 75 lbs.

Preferred qualifications:

• Bachelor’s degree in Electronics, Biomedical Engineering, or related field, with at least 5 years' experience in electronic system troubleshooting.

• Experience in technical field service, particularly in the medical or biomedical field.

• Experience with lasers and optics.

• Coursework or certification in Laser Technology or Optics.

• Prior experience in hospitals and/or ambulatory surgery centers.

• Proficiency with business software tools, including Microsoft Office Suite.

• Ability to work independently and manage multiple assignments with minimal supervision.

Requisition ID: 614126 

Minimum Salary: $ 53768 

Maximum Salary: $ 91416 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.