Customer Care Representative (Defined-Term Contract)

Location: in our offices in Lisbon, on a hybrid working schedule (3 days/week in the office + 2 day/week working from home).

In this role, you will be responsible for:

• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
• Managing of Work Orders that are submitted through Service Max in order to have them integrated in SAP.
• Management of backorders.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management registering all Service Complaints in Sales Cloud and making sure that all actions are correctly processed

 
What we are looking for in you:

• Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.
• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability to withstand stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What can we offer you:

• Defined-term temporary contract.
• Hybrid working schedule.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.