LATITUDE Customer Support Admin (with English and French) - Madrid based (Temporary Contract)

Location: On site working schedule (5 days in the office), in our hub in Madrid, Spain.

About The Role:

Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?
Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.
We are currently looking to reinforce our international team which provides global industry-leading support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician.

In this role, you will be responsible to:

• Manage a cell dongle replacement project in European countries

• Communicate with customers through phone consultation and written correspondence.
• Track project progress and ensure deadlines are met.
• Support the LATITUDE Customer Support team with administrative tasks.
• Document and evaluate customer inquiries, comments and concerns.
• Provide global industry-leading support to customers (clinicians) via multiple communication pathways (phone, email, etc.).
• Achieve and maintain proficiency for LATITUDE; achieve and maintain working knowledge of clinical product operation.

 
What are we looking for in you?

• Excellent written skills in English and French (C1 level ideally).
• Ability to manage projects.
• Experience in a customer care or a client-facing role would be a strong plus.
• Knowledge of MS Office (Excel).
• Well organized and proactive
• good problem-solving skills,
• excellent communication
• Hybrid work mode after two months.

 
What We Can Offer To You:

• Temporary contract.
• Attractive benefits.
• Career Development.
• Possibility to make an impact.
• Fast Growing and international environment.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.