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LATITUDE Remote Support Specialist (Dutch, German, Danish, Norwegian, French, Portuguese or Italian) Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Onsite
Onsite Location(s): 

Madrid, M, ES

The position is office-based in Madrid


About the role
Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?
Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.
We are currently looking to reinforce our international team which provides global industry-leading support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician.

Your Responsibilities Will Include:

  • Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
  • Analyse and assess product operation and make recommendations for remote management. 
  • Educate, support and train customers through phone consultation and written correspondence.
  • Document and evaluate customer inquiries, comments and concerns.
  • Achieve and maintain proficiency for LATITUDE.  Achieve and maintain working knowledge of clinical product operation.
  • Create relevant training document


What are we looking for in you?

  • Fluent in one or more of the following languages: Dutch, Danish, Norwegian, German, French, Portuguese, Spanish, Italian + good English level;
  • Experience in a customer care or a client-facing role would be a strong plus;
  • Knowledge of mobile device would be a plus;
  • Well organized, good problem solving skills, good communication in various languages and proactive person.


What We Can Offer To You

  • Permanent contract;
  • Attractive benefits;
  • Career Development;
  • Possibility to make an impact;
  • Fast Growing and international environment.





We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Segment: Bilingual, Customer Service

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