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Latitude Customer Support EMEA Job

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Date: Mar 22, 2021

Location: Madrid, M, ES

Company: Boston Scientific

Additional Locations: France-Voisins le Bretonneux; Germany-Düsseldorf; Germany-Ratingen; Italy-Milan; Spain-Madrid; United Kingdom-Hemel Hempstead


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.



Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?


Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.

We are currently looking to reinforce our international team which provides support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician.


Your responsibilities will include:


  • Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
  • Provide remote support to patients while set-up and troubleshooting of their remote monitoring system
  • Educate, support and train customers and patients through phone consultation and written correspondence.
  • Support optimization of clinic workflows, analyzing processes and making recommendations for remote management.
  • Document and evaluate customer inquiries, comments and concerns.
  • Achieve and maintain proficiency for LATITUDE.
  • Create relevant training document


What we are looking in you


  • Languages: Professionally fluent in English, French and any other European Language (German OR Italian OR Swedish/Norwegian)
  • Degree: Bachelors or Masters degree in Business  or Engineering
  • Quality System Requirements: In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  • Knowledge: Entry level professional.
  • Problem Solving: Applies professional concepts and company policies and procedures, analyses data or situations, and exercises judgment to recommend solutions to solve problems. Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.
  • Planning and Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Is punctual and accurate.
  • Decision Making: Receives general supervision. Makes recommendations which may be reviewed by manager. May seek guidance in resolving problems.
  • Business Relationships: Begins establishing and cultivating internal business relationships to facilitate completion of tasks. Uses discretion, diplomacy and tact in interactions. Is reliable and service-oriented. Has team player attitude
  • Project Management: Linear thinking, organized, pragmatical, and meets expectations on deliverables and deadlines


What we can offer to you


  • Join one of the leading players of the Medical Device Industry, full of career development opportunities!
  • Possibility to make a direct impact on patients’ life
  • Working in an international, fast growing and innovative environment

Requisition ID: 476656


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Job Segment: Medical, Engineer, Medical Device, Customer Service, Healthcare, Engineering, Bilingual