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EP PFA Senior Field Clinical Specialist Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Field Based
Onsite Location(s): 

Madrid, M, ES

 

About the Role:

Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support in Electrophysiology (EP) to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with opening new accounts on the usage of new technologies and case support by using clinical expertise to influence Customer usage of the full EP portfolio.

 

Key Responsibilities:

  • Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
  • Work is driven by Customer demand and pre-planned support requirements.
  • Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
  • Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Supports team to achieve projected sales goals and increase sales revenues. 
  • Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
  • Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
  • Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
  • Provides education support on product usage and customer training. 

 

Requirements:

  • Previous knowledge and experience in the field, with complete understanding and wide application of principle, theories and concepts;
  • Problem solving
  • Planning and organizational skills
  • Business Relationships and Project Management, to facilitate completion of assignments
  • Impact, contributing to the completion of specific programs and projects.
  • Flexibility and capability of moving within a specific geographic area.

 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.


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