Solutions Delivery Supervisor - Madrid, Paris, Milan or Dusseldorf

Additional Locations: France-Île-de-France; Germany-Düsseldorf; Italy-Milan

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Location: Madrid, Paris, Milan, or Dusseldorf (Hybrid, 3 days working from the office).

At Boston Scientific, we strive to transform lives through innovative medical solutions that improve the health of patients around the globe. We are a global leader in the medical device industry, and we are looking for a dynamic and collaborative Solutions Delivery Supervisor to join our team.

You have an agile, solutions-driven mindset and an eye for detail. You thrive in a fast-paced environment, can manage multiple priorities with ease, and are a natural at supporting your team’s growth and success. You’re a self-starter, a great listener, and a coach who is always striving for continuous improvement. As a Solutions Delivery Supervisor, you will help lead your team to success, ensuring that your team reaches its goals in automation while fostering collaboration across regions and departments.

What you’ll be doing
In this role, you will be responsible for managing and developing a diverse team of Solution Delivery Specialists located across Europe. Your primary focus will be on coaching and leading your team to achieve high performance while ensuring the successful execution of our Global Customer Experience (GCX) strategy. You will work closely with cross-functional teams, such as Customer Care, Technologies & Solutions, and Sales, to identify and address any operational challenges and blockers that may arise, while actively promoting automation across the organization.

Your key responsibilities will include:

• Team Leadership & Development: Lead, coach, and develop your team to ensure individual and collective success, providing ongoing training and guidance to foster growth.
• Cross-functional Collaboration: Work closely with other teams such as Customer Care, Technologies & Solutions, and Sales to identify blockers and implement automation strategies.
• Process Improvement & Automation: Actively drive process improvements and automation initiatives, helping reduce manual processes and improve efficiency across the organization.
• Performance Monitoring: Set clear goals and performance metrics for your team, regularly assessing progress and identifying opportunities for improvement.
• Project Support & Management: Assist in managing and supporting small-scale projects that drive operational efficiency and automation, collaborating with other departments to remove roadblocks.
• Reporting & Insights: Regularly measure and report on key performance indicators (KPIs) and contribute to continuous improvement efforts.

About you
You bring at least 3 years of experience in a similar supervisory role, preferably within automation, EDI, Esker, or other enterprise resource planning (ERP) systems. You have a strong background in Operations, Supply Chain, Customer Care, or IT, and you’re a leader who thrives in managing virtual, multicultural teams. With your experience in coaching and supporting the development of team members, you excel in creating a positive and collaborative work environment. Your ability to analyze processes and identify opportunities for continuous improvement will allow you to make a real impact.

You will also bring:

• Experience in People Management: Proven experience in leading, developing, and motivating a remote, diverse team.
• Analytical & Process Improvement Skills: A keen ability to analyze processes, identify opportunities for improvement, and drive automation efforts.
• Project Management Skills: Experience with small projects or process improvements, particularly in an agile environment.
• Strong Communication Skills: Ability to effectively communicate with both technical and non-technical stakeholders.
• Multilingual Advantage: Fluency in English is essential, and knowledge of other European languages is a bonus.

What we offer
This is a full-time, hybrid position offering flexibility to work three days per week from the office closest to your home address (either in Madrid, Paris, Milan, or Dusseldorf). In addition to a competitive salary, we provide excellent benefits and opportunities for growth. As the salary ranges are different for each country, we cannot include the range in the job description, but we are happy to disclose during the initial call.

You will work in an international, fast-paced environment, with the chance to grow both professionally and personally. We offer a supportive work culture where your development is a priority, along with the chance to work on meaningful projects that make a real difference in the medical device industry.

If you are a collaborative, people-focused leader with a passion for automation and process improvement, we encourage you to apply. Join us at Boston Scientific and be part of a team that is transforming lives worldwide. Please make sure to submit your application in English!

Boston Scientific is an equal employment opportunity employer. We do not discriminate based on any protected characteristic.

Requisition ID: 601768

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!