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EP Remote Clinical Specialist - RhythmCARE - France based

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Remote in Country
Onsite Location(s): 

Îlede France, ES

A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority.

About the role:

Remote Clinical Specialist (RCS) provides remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and planned coverage of business. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

You will join the RhythmCARE Remote Support Team, and together with Technical Services and LATITUDE team, you will contribute in supporting & creating a ‘hub and bespoke’ approach to customer centric care. This strategic initiative aims to revolutionize the way we technically and clinically support our customers by:

  • Allow our in-country field teams to focus on activities that require them to be face to face with our customers
  • Leverage our remote competences to complement and increase our customer presence
  • Define advanced services and value offers that expand our scope of influence beyond physicians

The Service Hub provides remote support for all our CRM and EP customers across EMEA.

 If you have CRM/EP technical expertise, have an entrepreneur spirit and are not afraid of trying new things, and want to contribute to make a difference in the way we approach our customers, don’t hesitate to join this Team!

 

Your responsibilities will include:

Providing remote clinical support in the areas of supporting case coverage, troubleshooting, educational support, and patient follow-up for company products.

  • Attending cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
  • Customer coverage planned on customer needs and planned business coverage
  • Responding to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions
  • Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Supporting team to achieve projected sales goals and increase sales revenues. ​
  • Developing deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
  • Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
  • Recording customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
  • Providing education support on product usage and customer training. ​

 

What we are looking in you 

  • Fluent in English and French
  • Certain level of experience is preferable in the clinical environment, with Electrophysiology devices.
  • Based in France.

 

What we can offer to you 

  • Career Development
  • Healthy work - life balance
  • Possibility to make an impact
  • Fast Growing and innovative environment
  • Fun!
     

Meet the Manager and find out more by watching this video: https://youtu.be/ZQPJxrUhtMM

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.


Job Segment: Clinical Research, Medical Research, CRM, Electrophysiology, Bilingual, Healthcare, Technology

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