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Deskside Technician III Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Onsite
Onsite Location(s): 

Maple Grove, MN, US, 55311

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role:

This role will provide white-glove desktop support to the Boston Scientific Executive Committee and assistants at the Maple Grove MN location. Standard shift hours will be 8am – 4:30 pm and occasional support earlier or later should it be required to facilitate service demand needs. This role is part of an on-call rotation for afterhours and weekend coverage. Occasional travel may be required.


Your responsibilities include:

  • Provide 'white glove' support to executives in-person or remotely for issues related to laptops, desktop PCs, mobile devices, 
  • Support in-room or virtual video conference meetings by assisting organizers on meeting creation as well as support for connectivity or audio/video problems during meeting
  • Provides guidance and technical expertise for VIPs related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.   
  • Hardware disposition
  • PC imaging
  • Troubleshooting of MS Office 365 Tools in Enterprise Suite
  • On-call rotation for afterhours and weekend coverage
  • Collaborate with Techs across all US Deskside Teams
  • Plans, tests, and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
  • Performs hardware and software compatibility tests for monthly/quarterly security patching, application, and Operating System updates.
  • Track work through IT Service Management System
  • Track asset status / ownership through Asset Management System

What we're looking for: 

  • 5+ years of customer facing IT experience
  • Windows 10 migrations and use
  • Mac experience/proficiency 
  • Extensive competency in use of Office 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, OneDrive, SharePoint in an Enterprise
  • Troubleshooting issues with Exchange online and Exchange on premise
  • Active Directory (equipment organization, lookups, password management)
  • User Training on Windows 10, Office 365 Suite of Tools, A/V and V/C equipment




Requisition ID: 534567


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis

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