Director of CRM Skills Training, Digital Education, & HCP Contracting

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Maple Grove, MN, US, 55311

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: 
The Director of CRM Skills Training, Digital Education, and HCP Contracting will oversee three areas within the education space. Responsibilities include development and execution of Healthcare Practitioner (HCP) skills training for CRM therapies, in collaboration with Boston Scientific Compliance. This role has management responsibility and accountability for the annual operating plan (AOP) and Strat Plan (5 year strategy) budgeting processes, including identifying and advocating for training resources (people and capabilities) to ensure the team is resourced appropriately to execute on objectives in support of new product launches and indication/labeling expansion. The Director will lead the Skills Training team to drive successful development & execution of in-person skills-based HCP programs, while also working in close collaboration with the EDUCARE team to develop learning journeys and on-demand education aligned with strategic medical education initiatives. 


Cardiology Group (CG) Shared Functions: includes Interventional Cardiology/Structural Heart (ICTx), AF Solutions (WATCHMAN, EP and Access Solutions) & CRM/Diagnostics (Dx).

  • Manage the Digital Education team which operates across the Cardiology Group EDUCARE platform including site functionality, external and internal communications, content analytics, launch timelines/milestones and content creation and management. Also leading development of the digital strategy and manage the roadmap for EDUCARE and all CG global medical education platforms. This role also oversees development of education-focused processes and analytics using Sales Force (SFDC). Collaborate with the corporate EDUCARE Center of Excellence (COE) for functionality enhancement requirements to continuously improve the platform and user experience. 
  • Oversee HCP Contracting for the Cardiology Group, responsible for ensuring that all HCP engagements are executed to meet the organization's needs and compliance requirements in respect to medical education and training, sales training, marketing, and R&D initiatives. Collaborate with HCP Compliance to ensure smooth execution of the annual needs assessment process, fair market value (FMV) model assessment and implementation, and HCP contracting process and creation. Partner with the corporate Engage team to ensure compliant system processes and high-quality HCP facing documentation. 


Promote a diverse and inclusive team culture and foster talent development across all managers & individual contributors. This role must ensure alignment with all corporate Standard Operating Procedures (SOP), monitor and maintain Compliance, and uphold the Boston Scientific Code of Conduct and US HCP Interactions. This role reports to the Vice President of Professional Education, AF Solutions and CRMDx. 


Your responsibilities will include:

  • Oversee development of educational strategies and implementation of HCP training programs to support therapy adoption, improve technical proficiency, and increase patient access to care. 
  • Identify and engage collaborative internal & external partnerships to enhance educational initiatives and advance the appropriate application of therapies that provide life enhancing, life saving outcomes. 
  • Define curriculums by assessing and analyzing HCP requirements and training needs, aligning with organizational objectives and initiatives, and developing technology/therapy content in partnership with expert faculty consultants.
  • Ensure launch readiness for all new product launches in line with business unit objectives and expectations, for immediate integration into the educational continuum of programs. 
  • Define and implement measurements of success (KPIs) to evaluate & demonstrate good patient outcomes as well as the impact of training curriculum/programs. 
  • Work collaboratively and maintain a high level of communication with cross functional partners and commercial leadership by participating in various franchise management and strategic meetings representing the Professional Education team. 
  • Continually evolve and innovate skills training resource capabilities to ensure state-of-the-art hands-on modalities across the entire CRMDx portfolio. Collaborate with peer Directors and the Instructional Design Fellow to evaluate and leverage new technical resources/vendors to support both needs for in-person and remote training, ie: remote broadcast, 3D anatomical modeling, simulation, virtual reality, etc. This collaboration extends across instructional design, curriculum design, and operational efficiences. Engage identified HCPs to demonstrate the clinical outcome and benefits of BSC technologies and therapies in the exhange of clinical, safety and comparative-effectiveness information, to explore training areas of need, and to discuss new/innovative initiatives. 
  • Support development of key opinion leaders (KOLs), expert speakers, and well-known academicians who can deliver the defined curriculum as well as provide technical and clinical insight with real-world applications for digital, virtual and in-person local and national programs. 


Required qualifications:

  • Minimum of a bachelor’s degree
  • Minimum of 10 years of experience in medical device industry or related field, advanced degree preferred 
  • Background/training in CRM procedures, technical knowledge – cardiac devices, pacing, heart failure, tachy, and diagnostics 
  • Knowledge in education website strategy and functionality or desire to acquire 
  • Strategic thinking with appetite for innovation and continuous learning in Medical Education design and delivery 
  • Experience developing and maintaining relationships with KOLs/physician customers 
  • Strong leadership skills, people management experience, and program management 
  • Effective collaboration & communication skills with senior leadership and cross functional peers 
  • Ability to project manage across diverse focus areas

Requisition ID: 564246

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis

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