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HR Senior Manager, People Services

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Maple Grove, MN, US, 55311

Additional Locations: US-MN-Maple Grove; US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: 
Boston Scientific believes that to grow our business, we must grow our people.  With that as context, this role leads a team of skilled HR professionals within our People Services team that consult and advise on a wide range of HR topics such as employee & manager coaching, performance management, policy interpretation and other core talent processes in support of our employees.  Additionally, this role will drive initiatives focused on continuous improvement activities, such as enhancing the effectiveness of the team, improving the customer experience, partnering with HR Operations leaders on shared objectives, and exploring the use of technologies to best optimize the teams’ services and capabilities.  BSC is looking for an experienced, strategic HR Leader who is passionate about enabling and evolving the HR service delivery model and excited to lead a team on that journey. 


Your responsibilities will include:   
⦁    Manage a team of 8-10 employees within the U.S. People Services team in the achievement of organizational goals.  Guide, coach, direct, train and develop direct reports.
⦁    Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
⦁    Understand key customer (Employees & HR community) requirements and processes to align the team's priorities and solutions to meet end user expectations. Aligning with HR Operations leadership to ensure the People Services team is creating one experience for employees.
⦁    Ensure HR services are delivered in compliance with corporate policies and procedures and applicable laws
⦁    Manage complex cases to support overall service delivery in addition to assigning other cases and projects based on tiered support structure 
⦁    Support issue resolution by providing guidance and feedback on root-cause analysis and defining intervention plans to address issues systemically. Act as point of escalation and ownership for any issue resolutions with HR services provided.
⦁    Identify ways to improve service, processes, policies and procedures by identifying trends through tracking and reporting of metrics, while optimizing service delivery through learning and feedback.
⦁    Lead, drive and collaborate on continuous improvement across HR service delivery operations, HR COEs and HR Business Partners to improve core HR processes by demonstrating a continuous improvement mindset.
⦁    Act as a Change Champion to support change management activities and further adoption of our HR model, within the US and globally. 
⦁    Partner with key HR stakeholders to identify solutions to enhance the employee experience while balancing resources across the team.
⦁    Play a key role in defining the strategy and roadmap for the team, partnering closely with regional peers to drive greater impact, support our team culture and leverage best practices across the global team. 

Key functional competencies:
⦁    Consulting - influences customers’ decisions and sets strategic direction within their area of expertise
⦁    Customer Experience Management - develops effective relationships with customers and strives to improve outcomes, processes, or measurements.
⦁    Delivery Excellence - understands customer needs and partners and coaches’ customers on what and how to apply the correct solution
⦁    Operational & Process Excellence - takes an end - to - end process view across the enterprise and initiates actions to improve existing conditions and/or processes
⦁    Solution Design - uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions

What we’re looking for:

Required qualifications:
⦁    Bachelor's degree, plus 7-9+ years of related work experience or an equivalent combination of education and work experience. 
⦁    Team leadership experience 
⦁    Sound judgment, critical thinking and problem-solving skills
⦁    Customer-focused attitude, with high level of professionalism and discretion
⦁    Excellent communication and project management skills
⦁    Shared service experience


Preferred qualifications:
⦁    Advanced degree preferred. 


Requisition ID: 556863


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Nearest Major Market: Minneapolis

Job Segment: HR Manager, Consulting, HR, Project Manager, Performance Management, Human Resources, Technology

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