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Trending QA Engineer II (remote & onsite) Job

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Date: Sep 11, 2021

Location: Maple Grove, MN, US, 55311

Company: Boston Scientific




Location: Maple Grove, Minnesota (US-MN), United States (US)
Hiring Manager: Natasha Vargas Arguedas
Recruiter: Jessica Ann Catalano 






About this role:

Responsible for providing technical acumen and leadership to the IC Post Market Trending that directly support complaint trending investigations and signal escalations. The role identifies, analyzes, investigates, monitors and documents patterns and trends in post marketing surveillance data as part of the complaint system. The role communicates and educates management, R&D, marketing, DA and other departments, as well as external customers about complaints monitoring trending and product performance. The role will identify, coordinate, and execute project priorities based on business and department objectives and at time at the Global BSC level.  Responsible for identifying and implementing continuous improvements to improve product performance and complaint processes. This role provides significant visibility across site and divisional leadership


Your responsibilities will include:

  • Analyzing customer complaints, events and other post marketing surveillance data by examining the data for patterns and trends and investigating when necessary.
  • Investigating identified trends by starting a formal trend investigation and trend report and working on cross-functional teams.
  • Documenting trend action by updating the trend report at appropriate levels and by performing a Health Risk Analysis.
  • Communicating product performance by formal presentations to management committees and design teams, supporting published product performance reports and supporting customer requests for performance information either directly or through the sales organization.
  • Focusing on continuous improvement by championing and fostering the execution of projects within the local and Global Post Market organizations. 
  • Fostering a diverse and inclusive workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
  • Demonstrating a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  • Provides input for process improvement and helps develops tactical approaches to implement team strategies.


What we’re looking for in you:

Minimum Qualifications

  • Bachelor’s degree with an Engineering or Science background with 3+ years of relevant experience
  • Knowledgeable in Quality System Regulations, Medical Device Regulation, and ISO13485 Quality Standards.
  • Strong communication and presentation skills.
  • Demonstrated problem-solving, critical thinking & data analysis capabilities
  • Ability to travel a few times a year
  • Experience working in a regulated environment
  • Advanced knowledge of Microsoft Excel
  • Proficient with Microsoft Office tools including Word, PowerPoint, Teams and Outlook
  • Ability to collaborate and influence across multiple, cross-functional teams
  • Strong ability to successfully multi-task and adaptability


Preferred Qualifications

  • Knowledge of analytical techniques, problem solving, continuous improvement programs, data analytics and statistical analysis
  • Knowledge on Power BI.
  • Self-starter with the ability to identify improvement opportunities.
  • Comfort speaking to groups of individuals.  Presentation skills that comfortably and concisely translate performance and issues to peer and senior management audiences.
  • Familiarity with Post Market requirements and IT systems
  • Experience in working across multiple product areas and cross functionally with DA, R&D and Manufacturing teams
  • Significant cross-divisional experiences
  • Professionalism to represent BSC to external entities



Requisition ID: 496436

Nearest Major Market: Minneapolis

Job Segment: Medical, Manufacturing Engineer, Engineer, Statistics, Healthcare, Engineering, Customer Service, Data