Share this Job

Quality Technician II (1st Shift) Job

Apply now »
Apply now

Apply for Job

Date: Jan 12, 2021

Location: Maple Grove, MN, US, 55311

Company: Boston Scientific





Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.







About This Role:

Performs product investigations associated with complaints, including handling of physical product returns ranging from Single Use Devices to Capital Equipment to system accessories. Reviews and investigates product return information, investigations conclusions and coding to ensure the investigation is adequately documented and the most probable conclusion code was selected based on the analysis/testing conducted.  Communicate and collaborate with multiple, cross-site functions, including Design Quality, R&D, other complaint functions, and senior leadership, to ensure comprehensive product analysis and understanding appropriate to product risk.  Responsible for identifying and implementing continuous improvements to improve product performance and complaint processes. Summarizes and reports on findings and observations.



Your Responsibilities Will Include:

  • Perform independent complaint investigations, analyzing returned product for cause of failure and document the results of the investigations and submit for approval.
  • Utilizing testing techniques and available BSC test resources in support of investigations.
  • Data entry as necessary to track and trend complaint data.
  • Conduct data analysis and analytical report review to investigate complaint commonality and patterns to support complaint investigations.  Includes review of manufacturing data.  
  • Assist in the investigation and disposition of NCEPs and CAPAs.
  • Evolve and learn disposal of bio-hazardous materials per procedure.
  • Assist in presentation of complaint data at monthly complaint review meetings.
  • Interact with other departments regarding failure issues and investigations.
  • Participate in continuous improvement projects.
  • Support lab maintenance and improvement. 



What We're Looking For In You:

Minimum Qualifications

  • Associates degree (or equivalent)
  • 2+ years of related work experience
  • Must work well in a team environment
  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint and Outlook
  • Good organizational, listening, and verbal / written communication skills with demonstrated ability to follow instructions and processes
  • Strong ability to successfully multi-task and adaptability.

Preferred Qualifications

  • Knowledgeable in Quality System Regulations, Medical Device Directive and ISO13485 Quality Standards.
  • Associates or Bachelor’s Degree in technical discipline
  • Electrical Equipment experience. 
  • Self-starter with the ability to identify improvement opportunities
  • Able to work independently under limited supervision as well as in a team environment
  • Able to read, understand, and communicate procedural requirements
  • 2 years of quality or manufacturing experiecne in medical device industry







About Us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 472530


Nearest Major Market: Minneapolis

Job Segment: Medical, Technician, Electrical, Medical Technology, Healthcare, Quality, Technology, Engineering