Senior Customer Education Specialist

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:
This individual will assist in the development and implementation of educational programs and tools to support customer-facing Medical Education for BSC Coronary Therapies customers.  

***This role requires a hybrid (3 days onsite) workmode from our Maple Grove, MN office.

Your responsibilities will include:

• Develops approach, scope, and methodology of training materials to maximize impact and minimize training time by determining the target audience, time and location requirements and other applicable factors.
• Coordinates the planning and delivery of CT Medical Education customer training programs including in-person, virtual, observation, live broadcast, local dinner programs, and proctoring. Includes communications with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule). Includes management of all aspects of registration including invitations, travel, and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
• Complete, track, and archive documentation for compliance (including all contract requests, service requests, event requests, HCP spend reporting), HCP payments, vendor payments, and internal requirements.
• Possesses technical aptitude and basic knowledge of BSC Coronary products and systems. 
• Acquires, maintains, transports, and assures equipment used for hands-on customer training and education is present and functional at all Med Ed programs as well as national symposia training pavilions.
• Attends events to ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
• Assists in the development, update, and implementation of clinical cases for the Complex PCI  case simulators
• Works closely with Med Ed Strategists/Clinical Specialists to develop and execute programs and ensure compliance in all our training processes.

Required qualifications: 

• Bachelor’s degree
• 6+ years of experience with planning programs and/or conducting training programs
• Experience with training in the medical device industry
• Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
• Comfortable developing and maintaining relationships with physician customers and field reps
• Strong program management and organization skills
• Strong communicator and collaborator
• Must be able to work autonomously on multiple projects at one time
• Able to develop new processes and adjust practices as needed to meet business or team needs
• Ability to travel 10%

Preferred qualifications:

• Knowledge of Interventional Cardiology products 
• Knowledge of MS Office Suite, Sales Force, Concur

Requisition ID: 592496

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.