Senior Customer Education Specialist

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

This individual will assist in the development and implementation of educational programs and tools to support customer-facing Medical Education for BSC Coronary Therapies customers.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• Develops the approach, scope and operational plan for strategic Medical Education meetings & events. Produces meetings & events following established guidelines, processes and tools, in collaboration with functional/business leadership and cross-functional partners.
• Coordinates the planning and delivery of Medical Education customer training or research programs including in-person, virtual, observation, live broadcast and/or local dinner programs. Includes communication with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule) and management of all aspects of registration including invitations, travel, and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
• Communicates proactively to all stakeholders, managing expectations, timelines and logistics.
• Ensure compliance adherence by completing, tracking, and documenting all HCP contract and payments, spend reporting, vendor payments, and internal requirements.
• Possesses technical aptitude and basic knowledge of BSC interventional cardiology products and systems. Develops a solid understanding of products and market.
• Acquires, maintains, and transports equipment used for hands-on customer training and education is present and functional at Med Ed programs as well as national symposia.
• Attends events to ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
• Works closely with Medical Education Strategists and Medical/Scientific Affairs to develop and execute programs and ensure compliance in all our training processes.
• Acquires and maintains knowledge of meeting & event industry trends and best-in-class practices as related to responsibilities.

Required qualifications: 

• Bachelor’s degree
• A minimum of 5 years of experience in mid to large scale event management and/or training programs
• Strong program management and organization skills
• Strong communicator and collaborator
• Must be able to work autonomously on multiple projects at one time
• Comfortable developing and maintaining relationships with physician customers and field reps
• Lead development of new processes and adjust practices as needed to meet business or team needs
• Experience with training in the medical device industry or other highly regulated environments.
• Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
• Ability to travel 20%

Preferred qualifications:

• Knowledge of MS Office Suite, SalesForce.com, Concur, CVENT or similar event management software
• Knowledge of Interventional Cardiology products

Requisition ID: 610281

Minimum Salary: $69500 

Maximum Salary: $132000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.