Senior Experience Architect

Additional Location(s): US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role: 
Boston Scientific's Cardiology Marketing and Digital Enablement (CMDE) team is growing and is looking for a seasoned Senior Experience Architect to champion excellent user experience for our digital properties. Our mission is to deliver cutting-edge solutions that meet evolving user needs and drive business growth.  

As a Senior Experience Architect, you will play a pivotal role in driving the success of our products from conception to delivery—not just as a digital product designer, but as a systems thinker who understands how digital solutions fit into a broader ecosystem. This includes navigating manual workflows, complex organizational roles, foundational tools like Salesforce, and a network of interconnected processes. You will partner with cross-functional teams to ensure that the experiences we design are not only user-centered and high-performing, but also context-aware and scalable within the operational landscape. A successful candidate will bring a strategic mindset, experience shaping holistic journeys across platforms and touchpoints, and a strong eye toward change management—ensuring that the solutions we build are embraced, adopted, and impactful across the business. 

Your responsibilities will include: 

• Lead end-to-end journey mapping initiatives, collaborating with product managers to identify opportunities for improvement and innovation in the user experience.
• Collaborate with the business to define the problem space and articulate experience goals for the users.
• Use service design principles to understand the ecosystem across patients, primary care physicians, general cardiologists, BSC internal service teams, and other digital platforms to deeply understand patient referral pathways within Cardiology.
• Conduct qualitative and quantitative research (interviews, usability testing) for both internal stakeholders and external audiences and synthesize into clear, actionable insights for stakeholders.
• Visualize complex experiences and systems to drive clarity in ambiguous strategic situations
• Develop flow diagrams, service blueprints, and wireframes that bring strategy to life for both web and internal tools.
• Collaborate with product teams to produce low and high-fidelity prototypes and wireframes to communicate design concepts effectively.
• Facilitate design thinking workshops and brainstorming sessions to generate innovative solutions and achieve stakeholder alignment.
• Create intuitive user interface designs and user experience flows that enhance product usability and engagement. 

Required qualifications:

• 7+ years of experience in digital product design, UX strategy, or service design, with a demonstrated ability to deliver high-impact user experiences across complex ecosystems.
• Proven track record of mapping and optimizing end-to-end user journeys, particularly in cross-functional environments with multiple user types and workflows.
• Deep experience in systems thinking—demonstrating the ability to understand and design for products within larger operational and technical ecosystems, including manual processes and enterprise software like Salesforce.
• Strong proficiency in qualitative and quantitative research methods, including user interviews, usability testing, and data synthesis into actionable insights.
• Skilled in producing flow diagrams, service blueprints, wireframes, and prototypes using tools such as Figma or equivalent.
• Excellent ability to visualize complex processes and systems, driving clarity in ambiguous or undefined problem spaces.
• Demonstrated experience facilitating workshops and co-creation sessions to align stakeholders and collaboratively define user-centered solutions.
• Exceptional communication and storytelling skills, with the ability to articulate design decisions and strategies to stakeholders at all levels.
• Experience designing and executing for both internal-facing tools and external web products across healthcare or similarly regulated industries.
• Strong organizational awareness and sensitivity to change management needs, with an ability to help teams prepare for, adopt, and sustain new tools and processes. 

Preferred qualifications:

• Background in healthcare, life sciences, or complex enterprise environments with multiple stakeholder types.
• Familiarity with Salesforce ecosystems and their integration into digital product experiences.
• Experience using service design methodologies to inform strategic product direction.
• Knowledge of journey orchestration and long-term product lifecycle thinking.
• Exposure to agile, lean UX, and cross-functional team environments. 

Requisition ID: 609769

Minimum Salary: $99100 

Maximum Salary: $188300 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.