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Senior Product Manager, Customer Engagement

Work mode:  Hybrid
Onsite Location(s): 

Maple Grove, MN, US, 55311

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role:
The role will support the Structural Heart franchise, owning the development and execution of the strategic and tactical SHV customer engagement plan, and related high-level initiatives designed to enable VOC to inform business strategy and decision making. This role will actively engage & partner with targeted HCPs in meaningful ways to support and drive Structural Heart’s business objectives.  


The Senior Product Manager impacts the broader organization by using their expertise, influence, alignment, and execution excellence to work cross-functionally to define and deliver a meaningful KOL and customer engagement strategy and event cadence. 


This role is based out of Boston Scientific's Maple Grove, MN facility.  


Your responsibilities will include:

  • Develop and own comprehensive customer engagement strategy & tactical plan to support the SHV franchise by aligning cross-functional teams, such as Marketing, Clinical Affairs and R&D, among others, that activates a cadence of engagements between targeted healthcare providers, key opinion leaders and our differentiated technology to instill the business with meaningful voice of customer input and HCP partnerships.
  • Use relationship management and project management capabilities to drive a complex, high impact plan to successful completion. 
  • Advise and communicate regularly with key stakeholders both internal and external to the organization, including senior & executive company leadership and key customers.  This encompasses individual and team interactions, conferences, and advisory boards, in order to inform the business of key activities, learnings and VOC, as well as influence initiatives and secure buy-in and resources for customer engagement strategy and associated projects.
  • Foster collaborative relationships with customers that increase organizational understanding and presence.
  • Serve as a functional expert to external and internal customers and the broader organization: the “go-to” person for guidance, insight, and questions.
  • Maintain a frequent and robust dialog with colleagues across the organization to foster knowledge transfer and shared learning.
  • Facilitate annual needs assessments and appropriate documentation for compliance process & requirements  


Required qualifications:

  • Bachelor’s degree 
  • Minimum of 5 years of experience in medical device industry 
  • Experience developing and maintaining relationships with interventional cardiologists
  • Excellent collaboration & communication skills with senior leadership, team members and cross functional teams & leadership
  • High level of business acumen, strategy creation, and executional excellence
  • Ability to travel 30-50%

Preferred qualifications:

  • Background in Structural Heart procedures 
  • Marketing experience in the medical device industry
  • Excellent organizational and project management skills
  • Strategic thinking with appetite for innovation and continuous learning


Requisition ID: 564029


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!



Nearest Major Market: Minneapolis

Job Segment: Senior Product Manager, Marketing Manager, Medical Device, Project Manager, Operations, Marketing, Healthcare, Technology

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