Specialist, Customer Education

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the Role

As a Specialist, Customer Education based in Maple Grove, you will develop, implement, and support high-quality training programs and tools for both internal and external product education within the WATCHMAN Franchise. This role leverages instructional design principles and subject matter expertise to deliver impactful learning experiences that strengthen clinical and product understanding across the organization. You will contribute to the continuous improvement of education strategies through collaboration, evaluation, and feedback.

Work Mode:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation Assistance:

Relocation assistance is not available for this position at this time.

Visa Sponsorship:

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your Responsibilities Will Include

• Developing, updating, and implementing product and clinical training programs aligned with business goals and learner needs.
• Designing and delivering engaging training sessions and tools to enhance customer and employee knowledge of Boston Scientific products, technology, and clinical applications.
• Evaluating program effectiveness through data analysis and stakeholder feedback, recommending enhancements to improve learning outcomes.
• Collaborating across functions—such as Clinical, Quality, Regulatory, and Marketing—to ensure accuracy and alignment of content.
• Adapting training materials to reflect evolving products, processes, and regulations.
• Providing informal guidance and mentorship to new team members or peers to strengthen the team’s capabilities.
• Supporting international physician engagement activities by coordinating logistics, communication, and training materials.
• Leading or coordinating small-scale projects within the education function.
• Ensuring training content, materials, and delivery methods comply with applicable regulatory and quality standards.
• Promoting a quality-focused culture within the training organization.

Required Qualifications

• Bachelor's degree or equivalent
• A minimum of 2 years of relevant experience
• Solid knowledge of training design, instructional methodologies, and clinical or product education principles.
• Demonstrated experience managing training program budgets, including planning, tracking expenditures, and ensuring alignment with organizational financial guidelines.
• Ability to apply technical and conceptual knowledge to a range of assignments.
• Basic understanding of related business functions and their impact on training outcomes.
• Strong analytical and problem-solving skills, with the ability to apply established guidelines and sound judgment.
• Effective communication skills for presenting complex information to internal and external stakeholders.
• Commitment to patient safety and product quality by maintaining compliance with quality policies and documented processes.

Preferred Qualifications

• Experience in cross-functional collaboration to design and deliver programs that support strategic business goals.
• Understanding of how learning solutions contribute to broader organizational success.
• Experience providing informal guidance, coaching, or mentorship to peers or new team members.
• Ability to operate independently on routine projects and activities, with moderate guidance for complex or novel issues.
• Demonstrated professionalism, quality, and accountability in previous roles.
• Experience supporting international training events or physician engagement activities.

Requisition ID: 619406

Minimum Salary: $63900 

Maximum Salary: $121400 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.